@witnesskikoti
Travel Consultant at Swissport Tanzania Plc, gaining airport customer service experience and supporting passenger handling and reservations.
TanzaniaAt Swissport Tanzania Plc, I gained practical exposure to airport customer service and passenger handling procedures. I also assisted with and observed cargo handling operations and related processes.
At Bahari Eats, I managed customer reservations and provided accurate booking information. I contributed to sales and customer retention through attentive, responsive service.
Work history, roles, and key accomplishments
Swissport Tanzania Plc
Jan 2026 - Present (9 months)
Gained practical exposure to airport customer service and passenger handling procedures. Assisted with cargo handling operations and developed understanding of ground operations and professional communication.
Bahari Eats
Jan 2024 - Dec 2025 (1 year 11 months)
Managed customer reservations and provided accurate information regarding bookings. Contributed to sales and customer retention through attentive and responsive service.
Degrees, certifications, and relevant coursework
Diploma, Travel and Tourism
Diploma in Travel and Tourism Consultant from Swissport Tanzania, completed in 2026.
Advanced Secondary Level, General Studies
2021 - 2023
Completed Advanced Secondary Level at Msolwa St Gaspare Bertoni Secondary School from 2021 to 2023.
Ordinary Secondary Level, General Studies
2017 - 2020
Completed Ordinary Secondary Level at St Christina Girl's Secondary School from 2017 to 2020.
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