At National Bank of Malawi plc, I analyze transaction information, investigate exceptions and discrepancies, and coordinate with Operations, Payments, Digital Banking and Compliance teams to resolve root causes. I also prepare operational reports to support monitoring and management decisions.
As a Processing Clerk – Digital & Cards Operations at National Bank of Malawi plc, I investigated EFT reversals, suspense items and transaction exceptions. I supported transaction monitoring, reconciliation and reporting across systems including T24, EFT and bulk payment systems, SWIFT, Banknet 360, MO626 and Cortex.
At the Ministry of National Unity and Civic Education, I supported ICT, reporting, digital records, procurement documentation and finance-related administration. I prepared reports and records, contributed to procurement planning, and helped troubleshoot user and system issues.
At Mlimi Pay Limited, I supported development, testing and operations for fintech transaction systems and digital financial services. I analyzed transaction information and supported troubleshooting and user support for services serving underserved and rural users.
