Open to opportunities

Muhammad Alfaidzin

@muhammadalfaidzin

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Recent Management graduate skilled in AI training, data analysis, and customer-facing roles.

Indonesia

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What I'm looking for

I seek an entry-level role where I can apply AI training and data analysis skills in a collaborative, customer-focused team with growth opportunities.

I am a recent Management graduate with practical experience as an AI Trainer, contact center agent, tour guide, barista, and lecture assistant, blending analytical, creative, and interpersonal strengths. I have managed and analyzed datasets to train AI models, created quality-control frameworks, and delivered measurable service improvements such as a 20% increase in positive tour feedback and improved store reviews.

I work reliably in fast-paced, customer-focused environments and enjoy turning data into actionable insights to improve systems and experiences. I bring strong communication skills, attention to detail, and a commitment to continuous learning to roles that combine people skills with data-driven problem solving.

Experience

Work history, roles, and key accomplishments

Current

Artificial Intelligence Trainer

Current

Unknown

Jun 2024 - Present (1 year 4 months)

Managed and analyzed large datasets to train AI models, evaluated system outputs to improve model performance, and developed quality-control guidelines supporting data-driven decisions.

Data Analysis AI Training Model Evaluation Quality Assurance Reporting Python Attention To Detail

Agent Contact Center English

PT Transcosmos Indonesia

Aug 2024 - Jun 2025 (10 months)

Provided English-language contact center support, handling customer inquiries and contributing to service delivery across BPO operations from Aug 2024 to Jun 2025.

Customer Service English Communication Customer Service Operations Ticketing Troubleshooting CRM Data Entry Multitasking

Tour Guide

J.E. Travel

Apr 2024 - Jun 2024 (2 months)

Led private and small-group tours with engaging storytelling and handled tour documentation, improving visitor experience and increasing positive feedback by 20%.

Storytelling Customer Experience Cross Border Documentation Cultural Interpretation Time Management English

Barista

Arah Coffee Pandawa

Jan 2023 - Apr 2024 (1 year 3 months)

Improved customer satisfaction and Google Maps reviews through attentive service and personalized recommendations; optimized brewing protocols to reduce wait times during peak hours.

Coffee Preparation Customer Service Brewing Techniques POS Operation Quality Control Time Management Problem Solving

Lecture Assistant

Universitas Mercu Buana Yogyakarta

Sep 2020 - Jan 2021 (4 months)

Assisted in delivering Computer Applications in Business lectures, maintained attendance records, and graded assignments and exams for one semester.

Academic Support Grading Course Coordination Communication Microsoft Office Administrative Work

Education

Degrees, certifications, and relevant coursework

Universitas Mercu Buana Yogyakarta

Bachelor of Management, Management

2019 - 2024

Grade: 3.63/4.0

Activities and societies: Lecture Assistant for Computer Applications in Business; Communication and Informatics Coordinator at Omah Sinau (Jul 2020 – Jun 2021).

Bachelor's degree in Management with a 3.63/4.0 GPA from Universitas Mercu Buana Yogyakarta, completed coursework in management and related business subjects.