Iqra Maqbool
@iqramaqbool
I am an experienced customer support specialist and real estate professional maximizing client satisfaction.
IndiaWhat I'm looking for
I am a customer support specialist and real estate professional with hands-on experience managing tenant relations, rentals, and property operations across India and the UAE. I excel at client communication and operational coordination to ensure smooth rental experiences.
I have managed customer inquiries, prepared contracts and KYC, handled rent and billing (including DEWA), prepared VAT and monthly reports, and kept detailed records using Excel, Zoho and Tenant Cloud. I also conducted cold calling and advertised on major property portals to acquire clients.
I build rapport quickly, resolve operational problems, and aim to improve service delivery and customer satisfaction in every role.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Deol Car & Truck Rentals
May 2024 - Present (1 year 3 months)
Manage customer inquiries and coordinate operations between customers and service teams to ensure smooth rental experiences and enhance service delivery.
Customer Support Specialist
Acrebook & Raksha Avenues Pvt Ltd
Feb 2023 - Apr 2024 (1 year 2 months)
Served as intermediary between NRI property owners and tenants, managed rent transfers and minor accounting, and maintained detailed customer interaction records to support service continuity.
Customer Support Specialist
HOPO Holiday Homes LLC
Mar 2019 - May 2022 (3 years 2 months)
Managed tenant records and KYC, prepared monthly reports and VAT sheets, processed rent and bill payments, and conducted cold calling and advertising to support property management in Dubai.
Education
Degrees, certifications, and relevant coursework
Islamia College of Science and Commerce
Bachelor of Biotechnology, Biotechnology
2019 - 2022
Completed a Bachelor of Biotechnology at Islamia College of Science and Commerce in Srinagar from 2019 to 2022.
High School - 12th Standard
High School - 12th Standard, Science
2014 - 2016
Completed 12th Standard (Science stream) in Kashmir from 2014 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Iqra?
You can contact Iqra and 90k+ other talented remote workers on Himalayas.
Message IqraFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
