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Vikranth Vishwakarma

@vikranthvishwakarma

Property Management and virtual operations specialist delivering accurate CRM workflows, tenant coordination, and Xero reconciliation.

India

Message

What I'm looking for

I’m looking for a non-voice, remote role where I can manage property operations end-to-end—CRM workflows, tenant/vendor coordination, customer support, and Xero reconciliation—while improving efficiency through accurate data, reporting, and clear communication.

I’m a results-driven Property Management Specialist, Virtual Assistant, Collection Expert & Customer Support Specialist with 15 years supporting real estate businesses, administrative operations, and customer service. I’m proven at managing high-volume tasks in remote environments, with strengths in CRM management, tenant/vendor coordination, data handling, and financial support including reconciliation using Xero.

As Property Manager | Virtual Operations Lead at P31 Property Management Ltd (United Kingdom - London), I managed a diverse portfolio of properties by coordinating communication among tenants, vendors, and maintenance teams to improve customer satisfaction. I streamlined data management processes to improve data accuracy and reduce downtime for operational systems, while maintaining meticulous records of contracts and documentation to support operational reporting and compliance.

I also bring hands-on experience across the real estate workflow—from REO coordination and CRM/property process streamlining to non-voice email support and after-sales transitions. Earlier in my career, I led collections and accounts receivable at Dell International Services, supervising a team of 7 and resolving billing disputes through customer-centric payment plans and organized follow-through.

Experience

Work history, roles, and key accomplishments

Property Manager & Ops Lead

P31 Property Management Ltd

Jan 2018 - Aug 2025 (7 years 7 months)

Managed a diverse property portfolio by coordinating tenants, vendors, and maintenance teams to improve customer satisfaction. Streamlined operational data management and maintained accurate contract records to support reporting and compliance.

Property Management Customer Support Data Management Compliance Support Time Management CRM Administration

Real Estate Virtual Assistant

Keller

Jan 2017 - Nov 2017 (10 months)

Streamlined CRM and property management workflows to improve operational efficiency and data accessibility for clients. Produced sales pipeline reports and reduced data discrepancies through rigorous record-keeping.

Real Estate Administration Virtual Assistance CRM Management Sales Pipeline Data Integrity Customer Support Organizational Skills Data Entry

REO Coordinator

Camara & Co.

Nov 2016 - Jan 2017 (2 months)

Managed REO workflows and property portfolios in a remote setting to ensure efficient oversight. Optimized processing times and trained new team members on virtual systems and processes while addressing customer inquiries to improve satisfaction.

Workflow Optimization Communication Remote Collaboration

Remote Virtual Assistant

Metroplex

Nov 2011 - Dec 2015 (4 years 1 month)

Provided email-based customer support and maintained precise data entry with CRM updates to keep records accurate. Managed property listings, after-sales processes, and bulk communication to improve client engagement and outreach.

Email Support CRM Data Entry Listings Customer Relationship Management Client Engagement Remote Coordination

Virtual Manager

Avanti Way Real Estate Inc.

Jan 2008 - Jan 2011 (3 years)

Managed daily virtual operations and built reporting systems to deliver actionable insights for customer service. Designed training programs and improved operational workflows to increase productivity and service delivery while handling client inquiries in a non-voice environment.

Virtual Operations Administrative Management Reporting Training Delivery Customer Service Client Relationship Management Problem Solving

Collections & Accounts Receivable Specialist

Dell International Services India

Nov 2004 - Jan 2008 (3 years 2 months)

Managed corporate collections by resolving accounts to support consistent cash flow. Built payment plans to improve retention, handled billing disputes, and supervised a team of 7 to streamline collections and customer support processes.

Collections Accounts Receivable Billing Disputes Team Supervision Communication

Customer Care Representative

America Online

Apr 2004 - Nov 2004 (7 months)

Handled inbound billing calls with strong multitasking and customer service. Collaborated with fraud detection to resolve discrepancies, maintained accurate documentation, and ensured timely resolution of complex billing issues.

Customer Service Billing Support Multitasking Fraud Discrepancy Resolution Documentation Management Problem Solving Service quality

Customer Support Specialist

Golden Stables

Jan 1998 - Jan 2004 (6 years)

Coordinated travel and accommodation arrangements for international timeshare clients, managing reservations, inquiries, and documentation. Delivered responsive virtual customer service to the US and UK and streamlined processes to improve operational efficiency.

Customer Support Reservation Management