Michelle Lutchman

Delivers case management and utilization review services across emergency, inpatient, and psychiatric units. Develops individualized discharge plans and coordinates post-acute services to ensure timely transitions of care.

Leads system-wide specialty scheduling optimization and quality improvement initiatives, including Epic/MyChart enhancements and KPI dashboard development. Oversees delegated entity oversight for 20-30 provider groups, achieving high audit compliance and reducing avoidable ED visits and readmissions.

Provided care management and utilization review, determining appropriate levels of care and facilitating placements in specialized facilities. Conducted comprehensive assessments to resolve discharge planning barriers.

Led and mentored a multidisciplinary care management team, standardizing workflows and training programs. Designed a readmission reduction program that decreased 30-day all-cause readmissions by 15% and launched a care transitions follow-up team improving post-discharge follow-up by 30%.

Delivered care management across multiple units, conducting assessments and continued-stay reviews. Served as team lead for issue escalation and supported hiring and onboarding.

Managed high-risk case management and executed targeted gap-closure interventions. Increased HEDIS scores by 12% and improved HbA1c testing compliance by 20%.

Oversaw staff and operations for a case management program serving adults with medical and mental illness. Implemented a case tracking system that increased client evaluations by 25% per month.

Master of Healthcare Administration degree from the University of North Carolina Wilmington from 2020 to 2022.

Master of Social Work degree from Stony Brook University from 2010 to 2012.

Bachelor of Arts in Clinical Psychology from Hofstra University from 2004 to 2008.