Stacey Marrs

I've spent 35 years at Cigna/Evernorth improving centralized healthcare services, patient access, clinical support, and member experience. As Senior Manager of Central Services, I directed operations across 18 healthcare centers and led 9 direct and 155 indirect team members.

I transformed Patient Access Center operations, reducing required call-center headcount by 40% from 96 to 58 over two years while maintaining and improving service delivery through redesigned training, scheduling optimization, and registration efficiencies. I partner with IT, Epic, clinical, and operational leaders to turn complex access and workflow challenges into scalable processes.

I've led Epic implementation, template standardization, referral and in-basket optimization, virtual-care rollout, compliance reporting, and front-office training. I build culture-first remote teams and focus on stronger employee engagement, efficient workflows, and better patient and member experiences.