IV

Open to opportunities

Ioana Vladescu

@ioanavladescu

Curious workforce analyst turning KPI and operational data into clear, actionable schedules and insights.

What I'm looking for

I’m looking for a data analysis role where I can apply logic and structure to uncover the “why” behind KPIs and operations. I want work that turns raw numbers into clear, actionable insights and supports my growth in SQL and analytics.

I’m someone who feels most comfortable when I understand the “why” behind how things work. After several years in sales and operational analysis, I developed a real passion for turning data into relevant information that people can understand.

Currently, I’m responsible for creating and implementing work schedules for call center agents. I balance colleagues’ preferences, client requirements, and operational factors, while monitoring performance indicators (KPIs) and optimizing work schedules.

I create and update daily and weekly reports on productivity and resource utilization, then interpret data to identify deviations from established objectives. I collaborate with team managers to adjust planning and improve operational efficiency, and I present findings in a clear, accessible format.

Previously, I worked in sales roles where I handled customer needs, updated CRM data, and supported targets through clear communication. Right now, I’m learning SQL and building my analytical skills as I take the next step toward a data analysis role—grounded in logic, structure, and curiosity.

Experience

Work history, roles, and key accomplishments

CG

Current

Workforce Analyst

Current

CGS

Sep 2022 - Present (3 years 7 months)

Monitored KPIs and analyzed operational data to optimize call center work schedules. Produced daily and weekly productivity/resource reports, identified deviations from targets, and presented findings to managers to improve efficiency.

KPIs Workforce Scheduling performance reporting Deviation Management Data Presentation Microsoft Excel

CG

Sales Agent

CGS

Feb 2022 - Aug 2022 (6 months)

Promoted company products and services using customer-tailored communication and supported achievement of sales targets. Updated CRM with daily results, analyzed customer feedback, and proposed solutions to improve sales processes.

CRM Systems Customer Communications Sales Targets Customer Feedback Analysis Solution Proposing Performance Tracking Sales Process Improvement

UA

Sales Advisor

U.S. Polo Assn.

Oct 2021 - Jan 2022 (3 months)

Delivered personalized customer experiences based on client preferences and needs. Used cross-selling and up-selling to maximize transaction value while maintaining a premium service standard and ensuring accurate stock updates.

Retail Sales Personalized Services Cross Selling Service standards Retail Merchandising Stock Updates

HM

Sales Advisor & Stock Mgmt

H&M

Sep 2018 - Oct 2021 (3 years 1 month)

Managed end-to-end retail sales, including customer advising and cash register operations. Promoted the loyalty program, maintained stock organization and compliance with visual/operational standards, and trained new colleagues on sales procedures and customer interaction.

Retail Sales H&M Loyalty Program Promotion Inventory Management Customer Interaction Techniques

Education

Degrees, certifications, and relevant coursework

TB

Transilvania University of Brașov

Bachelor's Degree, Balneophysiokinetotherapy and Recovery

Earned a Bachelor's Degree in Balneophysiokinetotherapy and Recovery at Transilvania University in Brașov.

CC

Constantin Carabella National College

High School Diploma, Mathematics and Computer Science

Completed a High School Diploma with a focus on Mathematics and Computer Science.

Tech stack

Software and tools used professionally

Microsoft Excel

SQL

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