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Ioana Ciobanu

@ioanaciobanu

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Certified Senior Product Owner driving digital transformation across industries.

Romania

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

I am a certified Senior Product Owner with a proven track record in driving digital transformation across various industries. Currently, I lead the development of the SMB Payments Dashboard at Worldpay, serving over 40,000 weekly users across web and mobile platforms. My expertise lies in implementing analytics solutions, enhancing user experience, and managing cross-functional teams within SAFe environments. I excel at bridging technical and business requirements, leveraging my deep understanding of APIs, analytics, and user-centered design to deliver impactful product solutions and measurable business outcomes.

Throughout my career, I have successfully implemented Pendo analytics, improving user journey visibility and enabling data-driven decision-making. I have led end-to-end product development for complex system architectures, achieving a 90% user adoption rate for critical features. My initiatives have boosted user engagement significantly, including a 60% increase in session duration through in-app guides. I am passionate about transforming customer feedback into actionable product improvements, which has resulted in a 70% improvement in Net Promoter Score (NPS).

Experience

Work history, roles, and key accomplishments

Current

Senior Product Owner

Current

Worldpay

Jan 2023 - Present (2 years 5 months)

Currently leading the development of the SMB Payments Dashboard at Worldpay, serving over 40K weekly users. Implemented analytics solutions and enhanced user experience while managing cross-functional teams in a SAFe environment. Achieved significant user adoption and improved product metrics through data-driven decision making.

Product Management Agile Methodologies User Experience Design Analytics API Integration Cross Functional Team Leadership Pendo Cloud Technologies User Centered Design

Current

Senior Product Owner

Current

Worldpay

Jan 2023 - Present (2 years 5 months)

Currently leading the development of the SMB Payments Dashboard at Worldpay, serving over 40K weekly users. Implemented Pendo analytics to improve user journey visibility and drove end-to-end product development for web and mobile platforms, achieving significant user adoption and engagement.

Product Management Agile Methodologies Pendo API Integration User Experience Design Cross Functional Team Leadership Data Analytics QA Automation SAFe

Senior Product Owner/Product Manager

Tremend

Jan 2020 - Jan 2023 (3 years)

Led the development of a CRM-integrated banking platform for SMEs and managed product development for the EU Commission eTwinning App. Focused on digital transformation and user onboarding, achieving significant reductions in activation time and operational costs.

Product Development CRM Systems Digital Transformation User Onboarding Jira Miro Figma Java

Product Implementation Lead

Ortec

Jan 2015 - Apr 2019 (4 years 3 months)

Led ERP system integration and implementation projects for logistics optimization software. Conducted requirements elicitation and developed custom features, ensuring smooth software lifecycle management and customer implementation.

ERP Integration SQL API Testing Technical Documentation User Training Software Development Debugging

Senior Product Owner/Product Manager

Tremend

Jan 2020 - Jan 2023 (3 years)

Led the development of a CRM-integrated banking platform for SMEs and managed product development for the EU Commission eTwinning App. Focused on digital transformation and cloud migration, achieving significant reductions in operational costs and customer activation time.

Product Development CRM Systems Jira Miro Figma Java React

Product Implementation Lead

Ortec

Jan 2015 - Jan 2020 (5 years)

Led ERP system integration projects for logistics optimization software. Conducted requirements elicitation, developed custom features, and provided expertise on optimization algorithms, ensuring smooth software lifecycle management and customer implementation.