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Inês Neves

@insneves

I lead customer experience teams and deliver SAP CRM, Hybris, and digital commerce solutions.

Portugal
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At PwC, I lead a CX team after delivering digital commerce and SAP CRM work for Bose Corporation, Deloitte Consulting, SAP, and PT Sistemas de Informação.

I've managed projects for Central Cervejas and built, upgraded, and supported SAP CRM, Internet Sales, and B2B applications. My technical background spans SAP Hybris, SAP NetWeaver, Java, JSP, ABAP, web services, and enterprise integrations with SAP ERP and SAP CRM.

Experience

Work history, roles, and key accomplishments

PwC logoPW
Current

Senior Manager CX Team Lead

Dec 2023 - Present (2 years 8 months)

Senior Manager leading the Customer Experience team at PwC.

Bose Corporation logoBC

Scrum Master / SAP Hybris Developer

Dec 2019 - Dec 2023 (4 years)

Worked as Scrum Master / SAP Hybris Developer at Bose Corporation.

Milestone Consulting logoMC

Project Manager

Sep 2018 - Dec 2019 (1 year 3 months)

Project Manager at Central Cervejas by Milestone Consulting

Deloitte Consulting logoDC

Senior Hybris Consultant

Feb 2018 - Aug 2018 (6 months)

Worked as Senior Hybris Consultant at Deloitte Consulting.

Delta Cafés logoDC

Information Technician

Apr 2016 - Feb 2018 (1 year 10 months)

Worked as Information Technician at Delta Cafés.

SAP logoSA

SAP CRM Consultant

Oct 2014 - Mar 2016 (1 year 5 months)

Project: SAP CRM / ISA (Internet Sales) / Biller Direct Upgrade project;
Main Functions: Biller Direct application upgrade, Java development; Integration with SAP ERP and SAP CRM.
SAP J2EE Engine, Internet Sales (ISA-CRM), B2B application development, isauseradmin development;
Technologies: SAP Netweaver, Netweaver developer studio;
Java, JSP, CSS

SAP logoSA

Business Processes Consultant

Oct 2013 - Mar 2016 (2 years 5 months)

SAP CRM project Implementations;
SAP CRM RDS Implementations;

PT Sistemas de Informação, S.A. logoPS

SAP CRM Consultant

Apr 2012 - Oct 2013 (1 year 6 months)

SAP CRM project Implementation;
Support and development;
ABAP development;
SAP J2EE Engine, Internet Sales (ISA-CRM), Java Web services, B2B application development, Netweaver developer studio;

Hyfas logoHY

SAP CRM Consultant

Apr 2011 - Mar 2012 (11 months)

SAP Best Practices Installation at Spinerg

PT Sistemas de Informação, S.A. logoPS

SAP CRM Functional Consultant

Jul 2011 - Oct 2011 (3 months)

Software tester Interaction Center and internet sales (SAP CRM); Functional documentation

Accenture Technology Solutions logoAS

Java Developer

Jun 2009 - Feb 2010 (8 months)

On project for the one French retail leader. Working on development, maintenance. Perfectly integrated with the retail market.
Main functions: development and maintenance of applications, and daily contact with the client.
Technologies: Java, Struts, Hibernate, Tomcat, J2EE, XML, HTML, JavaScript, SQL.

Education

Degrees, certifications, and relevant coursework

University of Lisbon logoUL

University of Lisbon

Bachelor of Science, Informatics Engineering

2004 - 2010

Pursued a degree in Informatics Engineering at the University of Lisbon from 2004 to 2010.

UL

University of Lisbon

Informatics Engineering

2004 - 2010

Tech stack

Software and tools used professionally

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