Looking for a job

Inés Muñoz

@insmuoz1

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Customer success and operations professional at Grupo Lombardo, coordinating venue teams and resolving customer issues.

Spain

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What I'm looking for

I’m interested in applying my customer and operations background to a Client Success role within an international technology environment.

At AJOBLANCO RESTAURANT & COCKTAIL BAR — GRUPO LOMBARDO, I coordinate daily operations, handle customer enquiries and issues, and support onboarding and training. I’m currently entrusted with temporary management responsibilities across different venues within the group.

As Manager at THE GEORGE PAYNE IRISH BAR, I coordinated a team of 25+ professionals and handled customer interactions, complaints, schedules, and operational priorities. I also led onboarding and training and coordinated events.

Earlier, I supported customers through reception and vehicle rental roles at ST CHRISTOPHER'S INN and SIXT — BARCELONA AIRPORT. As a Research Assistant at QUIT — UNIVERSITAT AUTÒNOMA DE BARCELONA, I collected and analysed qualitative and quantitative data for university research projects.

Experience

Work history, roles, and key accomplishments

Current

Responsible / Operations Supervisor

Current

Ajoblanc Restaurant & Cocktail Bar - Grupo Lombardo

Jul 2026 - Present (3 months)

Coordinated daily operations in a high-volume, customer-facing environment, ensuring efficient execution and consistent service standards. Managed customer enquiries, built positive relationships, and coordinated front-of-house teams.

Customer Support Customer Relationship Management Operations Management Team Coordination Problem Solving Onboarding Training Reservation Systems Cover Manager Microsoft Office Google Workspace

Temporary Management Assignment

Taller de Tapas, Argenteria - Grupo Lombardo

Jan 2026 - Dec 2026 (11 months)

Took on temporary management responsibilities at a second venue within the group, coordinating daily operations and team activities while adapting to a different business environment.

Operations Management Team Coordination Customer Experience Communication Skills

Manager

The George Payne Irish Bar

Sep 2022 - Jul 2026 (3 years 10 months)

Managed day-to-day operations of a high-volume venue while coordinating a team of 25+ professionals in a multicultural environment. Handled customer interactions, resolved issues, and led onboarding and training.

Operations Management Team Coordination Customer Relationship Management Complaint Resolution Onboarding Training Event Coordination Supplier Management Stock Control Administrative Operations Microsoft Office Google Workspace

Receptionist

St Christopher's Inn

May 2023 - Jun 2023 (1 month)

Managed check-in and check-out procedures, handled reservations and customer enquiries, and supported an international customer base with clear information and personalized assistance.

Customer Support Reservation Systems PMS Payment Processing Cash Reconciliation Communication Skills

Bar & Floor Supervisor

The George Payne Irish Bar

Jun 2022 - Sep 2022 (3 months)

Coordinated front-of-house operations and supported the team during high-volume periods. Trained new employees and provided ongoing guidance and feedback.

Operations Management Team Coordination Training Customer Service Scheduling

Customer Service & Sales

Sixt - Barcelona Airport

Feb 2022 - May 2022 (3 months)

Assisted customers throughout the vehicle rental process, identifying needs and providing appropriate solutions. Handled documentation, payments, and promoted additional services.

Customer Service Sales Documentation Payment Processing Communication Skills Problem Solving

Research Assistant

QUIT - Universitat Autònoma de Barcelona

Jan 2019 - Dec 2020 (1 year 11 months)

Collected and analysed qualitative and quantitative data for university research projects, supporting research processes with accuracy and attention to detail.

Data Collection Data Analysis Research Attention To Detail Organization