Inioluwa Olanrewaju
@inioluwaolanrewaju
Motivated professional with a strong background in customer service.
What I'm looking for
I am a motivated and detail-oriented professional with a strong background in administrative and customer service roles. My experience as an Administrative Receptionist at African Reinsurance Company honed my communication and organizational skills, allowing me to effectively manage inquiries, appointments, and office supplies. I take pride in maintaining a clean and organized reception area while assisting with various administrative tasks.
Currently, I serve as a Customer Care Service Representative at Regus, where I respond to customer inquiries and resolve complaints to ensure a positive experience. My ability to collaborate with other departments has helped improve service quality and customer satisfaction. I am eager to leverage my skills in a challenging position that supports operational efficiency and enhances customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Care Service Representative
Regus
Mar 2024 - Present (1 year 3 months)
Responded to customer inquiries via phone, email, and in person, providing timely and accurate information. Resolved customer complaints and concerns, ensuring a positive experience. Processed orders, returns, and exchanges while maintaining customer satisfaction. Collaborated with other departments to resolve issues and improve service quality.
Administrative Receptionist
African Reinsurance Company
May 2023 - Jan 2024 (8 months)
Answered and directed calls, emails, and inquiries to appropriate departments. Scheduled and coordinated appointments and meetings for staff members. Managed office supplies and maintained a clean and organized reception area. Assisted with general administrative tasks such as filing, data entry, and document preparation.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Journalism
Studied core principles and practices of journalism, including reporting, editing, and media ethics. Gained foundational knowledge in communication theories and media production.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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