ISingrid sanabria
@ingridsanabria
Detail-oriented professional with strong experience in administration, customer service, and call center operations.
United StatesWhat I'm looking for
I am a bilingual workforce planning and administrative professional with extensive experience managing scheduling, timekeeping, and operational coordination in high-volume hospitality and healthcare environments. I excel at aligning staffing with business forecasts, resolving payroll discrepancies, and ensuring compliance with company policies.
Throughout my career I have supported 24/7 operations at a luxury resort and casino, coordinated housing and travel services for international programs, and managed sensitive administrative functions in healthcare. I bring strong interpersonal skills, multilingual ability, and proficiency in Microsoft Excel, Word, and Outlook to streamline processes and improve service delivery.
I am detail-oriented, adaptable, and committed to delivering reliable operational support while fostering clear communication among leaders, colleagues, and clients. My background in UX/UI certification and communications adds a user-focused perspective to planning and coordination work.
Experience
Work history, roles, and key accomplishments
Workforce Management Specialist
The Cosmopolitan of Las Vegas
Feb 2025 - Present (1 year)
Managed workforce planning and scheduling for a high-volume luxury resort and casino, optimizing labor schedules to align staffing with forecasts, occupancy, and special events while maintaining service standards and payroll accuracy.
Administrative Assistant Manager
Healing Healthcare
Jul 2020 - Jan 2025 (4 years 6 months)
Managed administrative operations and executive calendars, maintained HIPAA-confidential records, and coordinated communications between senior leaders, staff, and patients to support billing and medical record processes.
Administration for Luxury Travel
My Green Tour
Jan 2017 - Aug 2019 (2 years 7 months)
Arranged transfers, travel, and tour services for up to 45 clients daily, resolved service conflicts, prioritized client requests, and coordinated with partners to ensure adherence to company standards.
Student Housing Coordinator
Santa Reparata International School of Arts
Dec 2016 - Dec 2017 (1 year)
Coordinated accommodations and reviewed passport and visa documentation for 100+ students each term, guiding students through immigration steps and advising over 250 international students from diverse backgrounds.
Publicity Coordinator & Media Analyst
Media Max Online
Oct 2014 - Aug 2016 (1 year 10 months)
Produced demographic reports for PR campaigns, collaborated with departments to promote social awareness, and worked with campaign managers to ensure inclusive community outreach across campaigns.
Education
Degrees, certifications, and relevant coursework
Avocademy
Certification, UX/UI Design and Research
Completed an online certification program focused on UX/UI design and research.
CFCalifornia State University, Fullerton
Bachelor of Arts, Communications (Public Relations)
Earned a Bachelor of Arts in Communications with an emphasis in Public Relations.
Istituto Europeo
Certificate, Language Arts
Completed a certificate program in Language Arts in Florence, Italy.
Avocademy
Certificate, UX/UI Design and Research
Completed an online certification program focused on UX/UI design and research.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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