At Watson Dental Care, I lead practice operations and coordinate administrative and clinical teams to support responsive, accurate client service. I handle escalated patient concerns and oversee follow-up on service issues.
At Phantastic Smiles, I verified insurance eligibility and benefits, submitted claims, and followed up on denials. I also worked with carriers and patients to clarify coverage, treatment estimates, and next steps.
I began my dental career as a dental assistant, then trained others as a dental assistant instructor before moving into administration. That path gave me working knowledge of how clinical, financial, insurance, and front-office functions affect the patient experience.
My experience also includes insurance sales, managing client service accounts at Yanivet Cleaning Services, and remote sales work at Leadstars. I’ve used Dentrix, Eaglesoft, SoftDent, Open Dental, QSR, CRM documentation, Microsoft Office, and approved AI tools including ChatGPT.
