Ines Owens

Verified benefit coverage with commercial, Medicare, and State insurance plans, initiating prior authorization or appeals as necessary. Ensured patient eligibility according to client guidelines and contacted healthcare providers to obtain missing policy details. Input notes into data systems while maintaining productivity and adhering to procedures.

Managed inbound and outbound calls for patients, processing applications and handling data entry tasks. Assisted the call center by filling in as needed and managed placing and canceling orders. Maintained high productivity while ensuring accurate record-keeping.

Handled inbound calls for patients, collaborating with physicians and their office advocates to place or refill prescriptions. Documented patient accounts and processed applications. Managed mail orders or forms for new patients, reporting any allergy or adverse events.

Roomed patients, administered vitals, and conducted triage. Assisted with daily operations of the main office. Demonstrated proficiency with faxing, copying, filing, and organizing paperwork.

Administered children's vitals and set patient appointments. Assisted with daily operations of the main office. Demonstrated proficiency with Microsoft Office, including Word, Outlook, Excel, and PowerPoint, and Windows.

Activities and societies: Dean’s List; Director’s Academic Award; Perfect Attendance Award

Completed a comprehensive Medical Assistant program, acquiring essential skills for patient care and administrative duties. Recognized for academic excellence and consistent attendance.