Ineh Udoka

IU

Open to opportunities

Ineh Udoka

@inehudoka

Customer-focused technical assistant skilled in front-end development and stakeholder communication.

What I'm looking for

I seek a role combining front-end development and customer-facing responsibilities at a collaborative company that values user empathy, learning, and impact.

I am a customer-focused technical assistant with hands-on experience bridging technical teams and business stakeholders. I combine front-end development skills with a service-oriented mindset to deliver both functional products and excellent user experiences.

Across remote and on-site roles, I have led feature development using Next.js, TypeScript, and real-time tools like Socket.io while documenting user feedback to inform product improvements. I have supported high-volume customer interactions, resolving inquiries and assisting with account setup and verification.

My background includes coordinating projects, managing tasks, and ensuring smooth communication for distributed teams, notably for an e-sports platform and an energy audit application. I emphasize attention to detail, user empathy, and rapid learning to meet urgent deadlines.

I hold a Bachelor of Arts in History and International Studies and multiple professional certificates in customer service and front-end development. I seek roles where I can continue to blend technical execution with outstanding client support to drive product and operational success.

Experience

Work history, roles, and key accomplishments

SO

Customer Service Representative

Sodgygs

Jan 2025 - Feb 2026 (1 year 1 month)

Spearheaded frontend development using Next.js and TypeScript with Socket.io for real-time client-provider communication while supporting provider account verification and documenting user feedback to drive platform improvements.

Next.js TypeScript Socket.IO Customer Support Verification API Integration User Feedback Documentation

GL

Technical Executive Assistant

Games World League

Mar 2024 - Sep 2024 (6 months)

Coordinated project tasks and communications between technical teams and global stakeholders for an e-sports platform, built responsive interfaces with Next.js and Redux, and triaged user inquiries and technical bugs.

Next.js Redux Project Coordination Technical Support Responsive Design UX

HI

Intern

HNG Internship

Aug 2023 - Oct 2023 (2 months)

Completed assigned tasks including designs, wireframes, and API consumption; demonstrated rapid learning by applying new technology within 24 hours to meet urgent deadlines.

Wireframing Endpoint Consumption Problem Solving Figma HTML CSS JavaScript

AP

Customer Service Representative

Access Bank PLC

Nov 2022 - Apr 2023 (5 months)

Provided customer service to a majority of branch customers, resolved complaints, guided clients on bank products, and used CRM and Microsoft Office tools to improve client satisfaction.

Client Onboarding Communication Process Improvement Hospitality Customer Service CRM Microsoft Office Complaint Resolution

Education

Degrees, certifications, and relevant coursework

DA

Delta State University, Abraka

Bachelor of Arts, History and International Studies

Grade: Second Class - Upper Division

Completed a Bachelor of Arts in History and International Studies with Second Class - Upper Division.

Tech stack

Software and tools used professionally

GitHub

Gmail

Next.js

Figma

Jira

React

JavaScript

Google Workspace

Socket.IO

Athens

Task

Remote

Jan

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