Open to opportunities

Bea Spooner

@beaspooner

Message

I streamline operations and resolve customer issues across high-volume, international service environments.

United Kingdom

Message

What I'm looking for

I'm seeking a remote Operations or Customer Support role within a growing team, where I can manage service processes, resolve customer issues, and support efficient daily workflows.

I've managed end-to-end daily operations at The Grapes Inn in North Yorkshire since 2018, overseeing inventory, supplier orders, cash reconciliations, financial reporting, and register audits.

I handle high-volume customer interactions, resolve complex complaints and service bottlenecks, and train staff on service standards, point-of-sale systems, and health and safety procedures.

My international experience includes consultative tour sales and events at The One Hostel in Vietnam, plus designing English curriculum at Astro English Center. I'm seeking a remote operations or customer support role within a growing team.

Experience

Work history, roles, and key accomplishments

Current

Operations & Venue Manager

Current

The Grapes Inn

Jan 2018 - Present (8 years 7 months)

Oversee end-to-end daily operations for a high volume hospitality venue, managing stock levels, inventory reconciliation, and supplier orders. Handled high-volume customer interactions, resolving complex complaints and service bottlenecks with high client satisfaction.

Operations Management Inventory Management Customer Service Complaint Resolution Cash Reconciliation Financial Reporting Point of Sale Systems Health and Safety

English Language Educator

Astro English Center

Oct 2025 - Jul 2026 (9 months)

Designed and delivered structured, engaging English curriculum to diverse, non-native English speaking groups. Tailored communication strategies to bridge cross-cultural language gaps, ensuring high student comprehension and engagement.

Curriculum Design Lesson Planning Teaching Cross Cultural Communication Student Assessment Material Adaptation

Tour Sales & Events Supervisor

The One Hostel

Jan 2016 - Dec 2020 (4 years 11 months)

Planned, coordinated, and supervised social and group events for up to 100 guests, ensuring positive guest experiences and smooth operational flow. Managed direct, face-to-face consultative sales for travel packages and local tours in a fast paced environment.