Indrani Malakar
@indranimalakar
I resolve Adobe product, billing, and customer support issues while improving customer experience.
IndiaWhat I'm looking for
At Adobe, I’ve supported customers with product usage, billing, subscriptions, invoices, and payments. I manage customer cases, document solutions, and escalate product issues through Jira while coordinating with internal teams on Slack.
I’ve handled 40–60 customer cases per day while maintaining a 95%+ customer satisfaction score. I also create and maintain FAQs and knowledge-base articles, analyze user feedback for service improvements, and support the training of new team members.
Experience
Work history, roles, and key accomplishments
Managed customer inquiries related to product usage, billing concerns, and technical issues. Provided guidance on Adobe products, resolved billing and subscription issues, and logged and tracked product issues using JIRA.
Provided expert guidance on Adobe products, handled 40-60 customer cases per day while maintaining a 95%+ customer satisfaction score. Resolved billing and invoice issues, documented interactions, and created knowledge base articles.
Education
Degrees, certifications, and relevant coursework
Abhedananda Mahavidyalaya
Bachelor of Science, Science
Grade: 9.02
Bachelor of Science degree with a GPA of 9.02.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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