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IMRAN AHMED M

@imranahmedm

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Dedicated tourism professional with extensive experience in customer relations.

India

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What I'm looking for

I seek a dynamic role in tourism where I can leverage my skills and passion for travel.

I am Imran Ahmed, a passionate tourism professional with a strong commitment to excellence. With a Diploma in Tourism Studies and currently pursuing a Bachelor of Arts in the same field, I have developed a solid foundation in the tourism industry. My career spans over a decade, during which I have honed my skills in customer relations and service management.

Throughout my career, I have worked with reputable organizations such as Hinduja Global Solutions and Aegis Private Limited, where I excelled as a Customer Relation Officer and Customer Service Executive, respectively. My current role at IRCTC Ltd as a Data Entry Operator in the tourism department has allowed me to manage various operational tasks, including booking and backend work. Additionally, I have successfully led multiple train and domestic flight tours as a tour manager, showcasing my ability to handle large groups and ensure memorable experiences for travelers.

Experience

Work history, roles, and key accomplishments

Data Entry Operator and Tour Manager

IRCTC Ltd

May 2014 - Present (11 years 3 months)

Currently working as a Data Entry Operator in the tourism department, managing day-to-day office tasks including bookings and backend operations. Additionally, I have served as a Tour Manager for numerous train and domestic flight packages, overseeing tours for hundreds of passengers to various destinations.

Data Entry Tour Management Customer Service Sales Calls Backend Microsoft Office Communication Problem Solving

Customer Service Executive

Aegis Private Limited

May 2013 - Present (12 years 3 months)

Worked as a Customer Service Executive, handling customer interactions and providing support. Focused on delivering excellent service and resolving customer concerns efficiently.

Customer Support Problem Solving Communication CRM Software

Customer Relation Officer

Hinduja Global Solution Private Limited

Jan 2012 - Present (13 years 7 months)

Served as a Customer Relation Officer, addressing customer inquiries and resolving issues to ensure satisfaction. Contributed to maintaining positive customer relationships and enhancing service delivery.

Customer Service Conflict Resolution Communication Data Entry Microsoft Office

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor of Arts, Tourism Studies

Currently pursuing a Bachelor of Arts in Tourism Studies, building upon previous diploma knowledge. This degree focuses on advanced concepts and practices within the tourism sector.

Unknown

Diploma, Tourism Studies

Completed a diploma in Tourism Studies, gaining foundational knowledge in the tourism industry. This program provided insights into various aspects of tourism operations and management.

Unknown

Diploma, Automobile Engineering

Completed a Diploma in Automobile Engineering, acquiring technical skills and knowledge in automotive systems. This program covered various aspects of vehicle mechanics and engineering principles.