At Highsprin Pvt Ltd, I manage quality governance for global backend projects and oversee operations where teams lack dedicated operations leads. My work helped raise quality accuracy from 68% to 96% while maintaining 100% SLA compliance.
I built Google Apps Script tools for attendance tracking, real-time error feedback, and audit workflows. They reduced audit turnaround time by 35% and manual auditing cycles from about 12 minutes to 7.8 minutes per transaction.
At Concentrix, I conducted voice, chat, and email quality audits for B2B and B2C SaaS accounts. I used Six Sigma DMAIC and root cause analysis to address process failures, contributing to a 30% increase in operational accuracy.
I also built reporting dashboards with Excel, SQL, and Power BI, and supported pilot project launches using Scrum and Agile methods. Earlier, I worked in aviation security at Spicejet and completed a safety officer internship with GMR Group.
