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Chakitha Reddy

@chakithareddy

Message

I coordinate EMEA localization delivery and improve customer retention through high-volume support operations.

India

Message

What I'm looking for

I'm looking to continue coordinating deadline-driven localization or customer operations work, where I can improve workflows, resolve escalations, support clients, and lead teams.

At Deluxe Entertainment, I coordinate end-to-end subtitling localization workflows for EMEA clients, aligning linguists, QA reviewers, vendors, and internal stakeholders to deliver on schedule.

I proactively identify bottlenecks, clarify requirements, and manage revision cycles across concurrent projects, contributing to zero missed client deadlines.

Previously at Firstsource Solutions supporting The Economist, I handled global subscription support and retention across voice, email, and chat. I achieved 95% first-contact resolution, 86% CSAT, 35% retention conversion, and led a 9-member team as Acting Team Lead.

Experience

Work history, roles, and key accomplishments

Current

Localization Coordinator

Current

Deluxe Entertainment

Nov 2025 - Present (10 months)

Coordinates end-to-end localization workflows for EMEA clients, managing schedules, deliverables, and quality across multiple subtitling projects. Acts as central liaison between linguists, QA, vendors, and stakeholders to ensure timely delivery.

Localization Subtitling Vendor Management QA Review Project Coordination Jira Google Workspace Stakeholder Management

Customer Support Associate

Firstsource Solutions

Dec 2022 - Sep 2025 (2 years 9 months)

Managed high-volume customer support and retention for a premium global subscription brand across voice, email, and chat. Consistently exceeded KPIs including 95% first-contact resolution, 86% CSAT, and 35% retention conversion.

Salesforce NICE CXOne Vonage Jira Customer Support Retention Escalation Management Voice support Email Support Live Chat

Acting Team Lead

Firstsource Solutions

Served as Acting Team Lead for 11+ months, guiding a 9-member team through workflow improvements, coaching, issue escalation, and performance management.