Open to opportunities

Lakshi Upananda

@lakshiupananda

Message

Fresh graduate passionate about global issues and social justice.

Sri Lanka

Message

What I'm looking for

I am looking for a role that allows me to engage with global issues and contribute to meaningful projects, ideally in a collaborative and innovative environment.

I am a fresh graduate with a major in Political Science, Economics, and Human Rights. My academic journey has equipped me with a solid foundation in understanding complex global issues that shape our society. I am eager to apply my knowledge and skills in a career focused on international relations and social justice.

Throughout my studies, I have successfully published four articles and conducted significant research on topics such as gender-based digital divides and economic security in Sri Lanka. My experiences include participating in various conferences and discussions, where I have honed my communication and leadership skills. I am committed to making a positive impact in the world through my work.

Experience

Work history, roles, and key accomplishments

Research Intern

Bandaranaike Centre for International Studies

Jan 2024 - Present (1 year 9 months)

Successfully published four articles, including two newspaper and two web articles. Conducted individual research on Sri Lanka's Gender-based Digital Divide and its Impact on Women and Girls in the Estate Sector.

Research Public Speaking Data Collection

Research Intern

Social Scientists' Association

Sep 2023 - Present (2 years 1 month)

Developed knowledge products such as summaries, one-pagers, and newsletters. Conducted research on gender equality, social inclusion, governance, and policy.

Research Data Collection Graphic Design Policy Analysis Report Writing

Customer Service Representative

WNS Global Services

Sep 2021 - Present (4 years 1 month)

Handled customer queries and complaints via email and web chat, primarily assisting international customers. Managed inbound and outbound calls for a one-month period.

Customer Service Inbound Outbound Calling

Intern

Sampath Bank PLC

Feb 2019 - Present (6 years 8 months)

Assisted customers with CRMs and CDMs, promoting digital and online banking platforms. Performed administrative tasks such as filing and opening new customer accounts.

CRM Account Management