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Ilona Klymenko

@ilonaklymenko

Operations Manager in e-commerce who migrated Asana to ClickUp and built workflows, KPI trackers, and dashboards.

At Acentecom – DTC E-commerce, I coordinated daily operations across departments and created KPI trackers and dashboards in Google Sheets and Excel to monitor team performance and project progress.

I migrated project data from Asana to ClickUp and built the workspace structure and workflows from scratch. I also created SOPs and internal documentation, and used ChatGPT and Claude for analysis, reporting, and everyday workflow improvements.

At Radom Pay - Tech & Finance, I supported payment operations and merchant KYB onboarding, including retrieving and verifying data with internal systems and basic SQL. I also coordinated operational requests and managed contracts, invoices, and financial documentation.

Experience

Work history, roles, and key accomplishments

Operations Manager

Acentecom

Apr 2026 - Oct 2026 (6 months)

Coordinated daily operations across departments, created KPI trackers and dashboards, and migrated project data from Asana to ClickUp. Managed employee onboarding, access management, and product launches.

Google Sheets Excel Asana ClickUp ChatGpt Claude SOP Development Data Analysis KPI Tracking Process Automation Employee Onboarding Access Management

Executive Assistant to Founder & CEO

Acentecom

Feb 2026 - Apr 2026 (2 months)

Coordinated operational requests, communication, and follow-ups across departments. Tracked project tasks and deadlines, supported recruitment coordination, and assisted with internal business processes.

Coordination Task Tracking Recruitment support Communication Skills

Executive Assistant to Founder & CEO

Radom Pay

Nov 2025 - Feb 2026 (3 months)

Supported operational activities in a fintech company, assisted with payment operations and merchant KYB onboarding, and managed contracts and financial documentation.

SQL KYB Payment Operations Contract Management Financial Documentation Stakeholder Coordination

Front Desk Receptionist

UMI Hotel

Aug 2025 - Nov 2025 (3 months)

Managed daily front desk operations including reservations, room allocation, billing, and PMS data. Coordinated workflows between front desk, housekeeping, and management.

PMS Reservations Billing Coordination Record keeping

Cabin Crew

Wizz Air

Oct 2023 - Apr 2025 (1 year 6 months)

Ensured passenger safety and high-quality onboard service. Managed emergency and special situations under pressure and worked effectively within multicultural teams.

Safety Procedures Customer Service Crisis Management Teamwork