IS
Open to opportunities

Ilef Sefi

@ilefsefi

Multilingual legal educator with expertise in customer support.

Tunisia
Message

What I'm looking for

I seek a role that values multilingual skills and offers growth opportunities.

I am a dedicated legal educator with a Master's degree in Business Law and extensive experience in teaching and customer support. My journey began at the FDS and IHEC University, where I developed course materials and supervised examinations for law students. I have a passion for making complex legal concepts accessible to students, fostering their understanding and interest in the subject.

In addition to my academic role, I have honed my skills in customer service and technical support. My recent positions involved providing legal software support and managing customer inquiries in both German and French. I excel at problem-solving and ensuring customer satisfaction, which I believe is crucial in any service-oriented role. I thrive in dynamic environments where I can learn and adapt, and I am eager to take on new challenges.

Experience

Work history, roles, and key accomplishments

FS

Customer Service

Foodo Market Services

Sep 2024 - Present (10 months)

Managed customer inquiries via back office and phone, coordinating with suppliers for delivery delays and planning second deliveries. Resolved tickets for information or disputes and developed solutions for customers and the sales team.

IE

Backoffice Customer Support

InfoProdigitale- ETAI

Sep 2023 - Present (1 year 10 months)

Provided technical support for customers using legal software and assisted with forgotten passwords and bug troubleshooting. Opened Jira tickets for legal updates and filled out legal forms.

BG

Technical Support and Consulting

Business und Service Solutions GmbH

Mar 2023 - Present (2 years 4 months)

Answered customer calls regarding issues with devices, including Bluetooth and GPS connection problems, damaged devices, and warranty checks. Provided technical support and advice.

FU

Law Teacher

FDS and IHEC University

Jan 2014 - Present (11 years 6 months)

Prepared exercise books for students and organized a course on contract and tort law in French. Supervised and corrected exams for students.

HU

Recruiter

HUB-Recruitment

Responsible for selecting the best talent based on applications in French. Managed the recruitment process from initial screening to final selection.

Education

Degrees, certifications, and relevant coursework

IU

IHEC University

Master in Business Law, Business Law

Grade: gut

Completed a Master's degree in Business Law, achieving a 'good' evaluation. This advanced program provided in-depth knowledge of legal principles relevant to business operations and corporate governance.

FU

FDS University

Bachelor of Law, Law

Obtained a Bachelor's degree in Law, building a foundational understanding of legal systems, theories, and practices. This comprehensive program covered various aspects of jurisprudence.

MG

Markez Kammoun Gremda

Abitur, Natural Science

Completed Abitur with a focus on natural sciences. This secondary education provided a strong academic foundation across various scientific disciplines.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Ilef Sefi - Customer Service - Foodo Market Services | Himalayas