Ilef Sefi
@ilefsefi
Multilingual legal educator with expertise in customer support.
What I'm looking for
I am a dedicated legal educator with a Master's degree in Business Law and extensive experience in teaching and customer support. My journey began at the FDS and IHEC University, where I developed course materials and supervised examinations for law students. I have a passion for making complex legal concepts accessible to students, fostering their understanding and interest in the subject.
In addition to my academic role, I have honed my skills in customer service and technical support. My recent positions involved providing legal software support and managing customer inquiries in both German and French. I excel at problem-solving and ensuring customer satisfaction, which I believe is crucial in any service-oriented role. I thrive in dynamic environments where I can learn and adapt, and I am eager to take on new challenges.
Experience
Work history, roles, and key accomplishments
Customer Service
Foodo Market Services
Sep 2024 - Present (10 months)
Managed customer inquiries via back office and phone, coordinating with suppliers for delivery delays and planning second deliveries. Resolved tickets for information or disputes and developed solutions for customers and the sales team.
Backoffice Customer Support
InfoProdigitale- ETAI
Sep 2023 - Present (1 year 10 months)
Provided technical support for customers using legal software and assisted with forgotten passwords and bug troubleshooting. Opened Jira tickets for legal updates and filled out legal forms.
Technical Support and Consulting
Business und Service Solutions GmbH
Mar 2023 - Present (2 years 4 months)
Answered customer calls regarding issues with devices, including Bluetooth and GPS connection problems, damaged devices, and warranty checks. Provided technical support and advice.
Customer Advisor
National Pen
Jun 2022 - Present (3 years 1 month)
Handled feedback from dissatisfied customers regarding personalized logo pen orders. Verified customer justifications for discount offers and processed order cancellations or new orders.
Bilingual Recruitment Manager
Hexaware
Conducted interviews to identify top talent, with extensive experience in multilingual recruitment environments. Focused on IT helpdesk profiles for German-speaking clients.
Salesperson
Umanlink Group
Apr 2025 - Present (3 months)
Sold telecommunication and landline telephony services, as well as TV packages for the Luxembourg region. Worked remotely on a 6-month contract with potential for extension.
Law Teacher
FDS and IHEC University
Jan 2014 - Present (11 years 6 months)
Prepared exercise books for students and organized a course on contract and tort law in French. Supervised and corrected exams for students.
Recruiter
HUB-Recruitment
Responsible for selecting the best talent based on applications in French. Managed the recruitment process from initial screening to final selection.
Education
Degrees, certifications, and relevant coursework
IHEC University
Master in Business Law, Business Law
Grade: gut
Completed a Master's degree in Business Law, achieving a 'good' evaluation. This advanced program provided in-depth knowledge of legal principles relevant to business operations and corporate governance.
FDS University
Bachelor of Law, Law
Obtained a Bachelor's degree in Law, building a foundational understanding of legal systems, theories, and practices. This comprehensive program covered various aspects of jurisprudence.
Markez Kammoun Gremda
Abitur, Natural Science
Completed Abitur with a focus on natural sciences. This secondary education provided a strong academic foundation across various scientific disciplines.
Availability
Location
Authorized to work in
Job categories
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