Ikibasumba Peace
@ikibasumbapeace
I improve customer experiences through sales advice, contact center support, and efficient intake processes.
CanadaWhat I'm looking for
I've supported customers at Access Storage, Bell Canada, and Kelly Services through sales, service coordination, and clear communication.
At Access Storage, I advised customers on suitable storage solutions, resolved inquiries promptly, improved customer satisfaction by 20%, and streamlined intake to reduce wait times.
I've also handled installations, upgrades, retention, and order processing at Bell Canada, while providing accurate, confidential medical interpretation for patients and healthcare professionals through Kelly Services.
Experience
Work history, roles, and key accomplishments
Sales Advisor
Access Storage
Dec 2024 - Aug 2025 (8 months)
Advised customers on storage solutions based on needs analysis, increasing appropriate unit selection. Delivered professional service and resolved inquiries promptly, improving customer satisfaction by 20%.
Interpreter
Kelly Services
Jun 2024 - Dec 2024 (6 months)
Facilitated accurate and confidential communication between patients with limited English proficiency and healthcare professionals. Interpreted medical information in real time, both verbally and in writing, to ensure clear understanding of diagnoses, treatment plans, and procedures.
Contact Center Agent / Specialist
Bell Canada
Aug 2023 - May 2024 (9 months)
Handled inbound and outbound calls related to new installations, relocations, upgrades, cancellations, and customer retention. Coordinated service orders while ensuring accuracy and meeting activation deadlines.
Education
Degrees, certifications, and relevant coursework
College Saint Andre
High School Diploma, General Studies
Completed high school diploma at College Saint Andre in Kigali, Rwanda.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Ikibasumba?
You can contact Ikibasumba and 90k+ other talented remote workers on Himalayas.
Message IkibasumbaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
