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Ikechukwu Jacob Umesi

@ikechukwujacobumesi

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IT leader and digital trainer improving network uptime and learning outcomes.

Nigeria

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What I'm looking for

I’m seeking international roles in IT, tech sales, digital training, or edtech—where I can lead technology improvements and deliver hands-on training. I’m ready to relocate immediately and follow visa processes.

I’m a strategic IT professional and Certified Digital Skills Trainer with over 10 years of experience in technical leadership, network administration, and IT project management. As Head IT at MO Solicitors, I led a team of 5 to manage network infrastructure and achieve 99.9% system uptime for a 50+ employee legal firm, while also training staff on digital tools like SharePoint and cybersecurity best practices.

I enjoy turning complex challenges into practical outcomes—whether delivering cloud-based case management systems that reduced document retrieval time by 30%, building automation that cut booking processing time by 20%, or securing remote access with a VPN that improved data security by 25%. Even during COVID-19 lockdowns, I led digital transformation for church communities by setting up Cisco Webex live streaming, supporting communications with self-taught graphic design, and organizing virtual programs that kept people connected.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant

Current

UCAN Travels & Tours

Mar 2022 - Present (4 years 3 months)

Managed end-to-end client travel logistics and coordinated with international partners in Canada, the UK, and the UAE, maintaining 100% client satisfaction. Built digital booking/automation processes that reduced processing time by 20% and ensured accurate documentation via pre-verification.

Travel Logistics Documentation Verification Process Automation Multilingual Customer Support Stakeholder Management

Digital Communications Lead

Partnered With Catholic Churches

Dec 2020 - Mar 2022 (1 year 3 months)

Led digital transformation during COVID-19 lockdowns to enable remote worship and community engagement. Set up live streaming using Cisco Webex, created graphic design assets for church communications, and organized virtual games, lectures, and choral activities while demonstrating crisis leadership and digital problem-solving.

Digital Communication Graphic Design Virtual Event Planning Community Engagement

Head IT

MO Solicitors

Jan 2018 - Dec 2020 (2 years 11 months)

Led a team of 5 IT professionals, managing network infrastructure and delivering 99.9% system uptime for a 50+ person legal firm. Implemented cloud case management to reduce document retrieval time by 30%, trained staff on SharePoint and cybersecurity best practices, and managed IT budgets up to $12,000 USD.

Network Administration Legal Case Management Microsoft SharePoint IT Project Management Staff Training

IT Consultant

KSBC Advisory Partners

Apr 2016 - Dec 2017 (1 year 8 months)

Provided technical support and network administration for 20+ clients, resolving 95% of issues within SLA timeframes. Designed a secure VPN for remote access, improving data security by 25%, and delivered digital transformation training to upskill 50+ employees in Microsoft Office and CRM tools.

Technical Support Network Administration SLA Management Remote Access Data Security Microsoft Office CRM Tools

IT Support Specialist

Enterprise/Heritage Bank PLC

Mar 2013 - Jan 2016 (2 years 10 months)

Delivered 1st and 2nd level technical support for 150+ users across 32 branches, achieving a 4.9/5.0 user satisfaction rating (17% above average). Managed IT operations for 50+ ATMs and cash centers, created self-help documentation to reduce ticket volume by 20%, and accelerated issue resolution.

2nd Level Support User Support IT Operations ATM Cash Center Support Network Troubleshooting Incident Management

IT Help Desk Intern

MDS Logistics Ltd

Feb 2011 - Dec 2011 (10 months)

Provided technical support and maintained accurate customer account data, resolving 90% of issues within SLA timeframes. Assisted IT team projects by researching hardware/software troubleshooting solutions and supported customers with product concerns while meeting call time and quality standards.

Technical Support SLA Technical Troubleshooting Customer Service

Assistant Manager

FAVATravels Ltd

Apr 2005 - Nov 2010 (5 years 7 months)

Secured travel deals and negotiated rates, improving customer satisfaction by 15% through tailored international options. Educated clients on visa, vaccination, and customs requirements, and coordinated logistics for the annual America Trade Show, managing flights and accommodations for vacation club members.

Travel Deal Sourcing Customer Satisfaction Visa & Customs Guidance Logistics Coordination Trade Show Management Travel Coordination

Personnel Assistant

Ministry of Petroleum (DPR)

Apr 2004 - Apr 2005 (1 year)

Provided administrative support and increased departmental efficiency by 30% through streamlined logistics and policy expertise. Coordinated subcommittee meetings for 100+ attendees, managed presentations, travel, and entertainment logistics, and administered 35+ daily pre-employment tests and interviews using an interactive appointment calendar.

Administrative Support Logistics Management Meeting Coordination Pre Employment Tests