Open to opportunities

Ikechukwu Egbo

@ikechukwuegbo

IT Support Representative and Network Technician focused on troubleshooting, secure installs, and smooth system performance.

Nigeria

Message

What I'm looking for

I’m looking for an IT support role where I can troubleshoot hardware, OS, and network issues end-to-end, support secure installs, and manage multiple cases while improving system performance and collaborating with a technical team.

I’m an IT Support Representative with hands-on experience installing and configuring computer hardware, operating systems, and applications, while keeping systems and networks running smoothly for staff and clients. I prioritize continuous case follow-up, including user account setup, password issue resolution, and remote or phone-based support to get problems resolved quickly.

Across my roles, I’ve monitored and maintained computer systems and networks, performed system health checks, handled service troubleshooting, and supported performance optimization. I also bring strong networking fundamentals from CCNA coursework and real-world field work—router setup, internet radio installation, cable crimping, and network status reporting—plus a security-first approach through the installation and enabling of security software.

Experience

Work history, roles, and key accomplishments

Field Support Engineer

Tizeti Network Limited

Jul 2023 - Jan 2024 (6 months)

Installed and configured internet radios and routers to ensure reliable internet connectivity. Provided technical support by testing and installing new computer systems, hardware, and software, crimping cables, and reporting network status to the team lead.

Internet Radio Installation Technical Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Oko

Higher National Diploma, Computer Engineering

2020 - 2022

Completed a Higher National Diploma (HND) program in Computer Engineering at Federal Polytechnic Oko.

Federal Polytechnic Oko

National Diploma, Computer Engineering

2017 - 2019

Completed a National Diploma (ND) program in Computer Engineering at Federal Polytechnic Oko.

CISCO Learning Network (CLN)

CCNA (course certificates), Networking

Earned CCNA-related certificate training, including introduction to networks, network support and security, and basic computer hardware and operating system topics.