Ijeoma AneleIA
Open to opportunities

Ijeoma Anele

@ijeomaanele

Results-driven administration and customer service professional with over 10 years of experience

Nigeria

What I'm looking for

Seeking a challenging position in administrative management/customer relationship management where I can leverage my expertise to drive organizational success and contribute to a dynamic team.

Ijeoma Edith Anele is a highly organized and results-driven professional with over 10 years of experience in administration, customer service, retail management, and education. With a strong background in operational management, customer relationship management, team leadership, and strategic marketing, I aim to leverage my expertise to drive organizational success and contribute to a dynamic team.

Throughout my career, I have developed excellent communication and interpersonal skills, strong organizational and time management abilities, and proficiency in Microsoft office suite, CRM systems, and other relevant software. My experience in customer service and sales, financial management and accounting, team leadership and management, and strategic/critical thinking has equipped me to excel in fast-paced and dynamic environments.

I am currently pursuing an MBA in Artificial Intelligence at Nexford University, Washington D.C., USA, and hold a Master's degree in Educational Psychology and a Bachelor's degree in Educational Administration from the University of Lagos, Nigeria.

Experience

Work history, roles, and key accomplishments

HS
Current

School Administrator

Holy Hill Private School

Dec 2016 - Present (8 years 6 months)

Oversee daily operations and administration of the school, manage and develop school staff, develop and implement educational programs and school policies, handle school budgeting, finance, and accounts, and foster a safe and productive learning environment for students and staff.

EN

Retail Marketing (Secondment Program)

Emerging Markets Telecommunication Services Ltd (Etisalat Ni

Nov 2015 - Mar 2016 (4 months)

Assist with planning, deployment and reporting of retail communication and promotional programs, work with the Merchandising, Communication and Logistics team on the Management, allocation and deployment of fixtures, promotional items and gifts.

EN

Retail Advisor

Emerging Markets Telecommunication Services Ltd (Etisalat Ni

Jan 2013 - Nov 2015 (2 years 10 months)

Perform direct sales of EMTS's products to end users/customers, organize and participate in product education/demonstrations, promotions and activations, report findings on customer related market intelligence, and log and address customer complaints.

EN

Customer Care Executive

Emerging Markets Telecommunication Services Ltd (Etisalat Ni

Oct 2011 - Jan 2013 (1 year 3 months)

Receive inbound calls from subscribers with regards to companies polices & processes, obtain full understanding of subscriber’s complaints and resolve issues at first contact where possible.

AL

Executive Administrator / Accounts Personnel

Agbomagbe Automobiles & Automotives Ltd

Dec 2009 - Oct 2011 (1 year 10 months)

Prepare and manage all administrative documents, follow up on proposal to clients / organizations, prepare invoice on jobs, cash disbursement to staffs, accurate keeping of financial records, and prepare monthly income / financial statement.

Education

Degrees, certifications, and relevant coursework

Nexford University logoNU

Nexford University

Master of Business Administration, Business Administration

2022 - 2024

Pursuing an MBA specialized in Artificial Intelligence, focusing on advanced business management and technology integration.

UL

University of Lagos

Master of Education, Educational Psychology

2009 - 2011

Completed a Master of Education in Educational Psychology, emphasizing the psychological principles applied to educational settings.

University of Lagos logoUL

University of Lagos

Bachelor of Arts in Education, Educational Administration

2002 - 2006

Earned a Bachelor of Arts in Education with a focus on Educational Administration, preparing for roles in educational leadership.

AC

Aquinas Girls College

Secondary School Leaving Certificate

1995 - 2001

Obtained a Secondary School Leaving Certificate, completing foundational education and preparing for higher studies.

TS

Taurean Primary School

Primary School Leaving Certificate

1989 - 1994

Completed primary education, laying the groundwork for future academic pursuits.

Tech stack

Software and tools used professionally

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Ijeoma Anele - School Administrator - Holy Hill Private School | Himalayas