Ihekwuaba Ngadiuba
@ihekwuabangadiuba
I resolve complex banking, Microsoft 365, and cloud support issues for enterprise customers.
NigeriaWhat I'm looking for
At Woodcore, I supported core banking applications by configuring ledgers, charts of accounts, users, and transaction workflows. I also translated client feedback into product fixes and enhancements while maintaining SLA compliance.
Previously at Teknowledge, I provided global technical support for Microsoft 365 and Windows customers, handling deployments, migrations, administration, authentication logs, and critical escalations.
At United Bank of Africa, I helped reduce abandoned tickets from 20% to 0% and maintained 98% first-call resolution. I supported Active Directory, Microsoft 365 migrations, SharePoint Online, and OneDrive for Business.
My earlier work at Qore involved installing, monitoring, and training financial-institution teams on the Prime Application for instant debit-card printing. I bring hands-on troubleshooting across banking applications, APIs, payments, access management, cloud operations, and system administration.
Experience
Work history, roles, and key accomplishments
Core Banking Application Technical Support Engineer
Woodcore
May 2024 - May 2025 (1 year)
Collaborated with stakeholders to ensure seamless integration of core banking application systems and services. Managed creation of ledgers, charts of accounts, and users, and provided insight on transactions.
Technical Support Engineer
Teknowledge
Dec 2021 - May 2024 (2 years 5 months)
Provided global technical support for Microsoft 365 products, including advanced troubleshooting and remote sessions. Managed critical issues and analyzed logs for error detection.
Active Directory Technical Support
United Bank of Africa
Aug 2021 - Dec 2021 (4 months)
Collaborated with team to reduce abandoned ticket rate from 20% to 0% and maintained 98% first-call resolution. Managed Office 365 migrations and SharePoint administration.
Implementation/Application Engineer (Support)
Qore
Nov 2020 - Oct 2021 (11 months)
Installed, managed, and monitored the Prime Application for debit card printing. Provided first-level support and training on payment technology.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Master of Information Management, Information Management
Pursuing a Master of Information Management at Ahmadu Bello University, Zaria, with an expected completion in 2026.
Nnamdi Azikiwe University
Bachelor of Engineering, Chemical Engineering
Graduated with a Bachelor of Engineering in Chemical Engineering in August 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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