At CCI Kenya, I manage client inquiries across digital channels and create technical support guides and knowledge-base articles for team members and clients.
As a Supervisor Agent, I use service data to identify recurring technical issues and escalate them to the relevant departments.
At Kirsten Imports, I managed inbound and outbound communications, worked toward and exceeded monthly sales targets, and documented client interactions in CRM software.
At Roots Hotel, I supported guests with bookings and administrative requests, and resolved complaints using de-escalation and service-recovery techniques.
