Looking for a job

ignacio pascual

@ignaciopascual

Customer Support Specialist with TeleTech experience who supervised 20 agents and helped raise customer satisfaction scores.

Argentina

Message

What I'm looking for

I'm seeking a remote customer support position. I work from a home office with a stable internet connection.

At TeleTech, I supervised a team of 20 customer service agents and helped raise customer satisfaction (CSAT) scores with a quality assurance focus.

I trained and coached staff to meet quality and performance standards, and tracked team metrics.

At Farmacia Indira, I served customers daily, resolving their needs with care and accuracy. I also managed orders and inventory using the GEMA pharmacy management system.

I'm bilingual in Spanish and English, with advanced English, and I'm seeking a remote customer support position. I work from a home office with a stable internet connection.

Experience

Work history, roles, and key accomplishments

Pharmacy Manager

Farmacia Indira

Sep 2013 - Jan 2026 (12 years 4 months)

Managed daily customer service and pharmacy operations, including supervising and training staff, handling orders, merchandise, and inventory control. Utilized the GEMA pharmacy management system.

Customer Service Staff Supervision Training Inventory Management GEMA

Customer Service Supervisor

TeleTech

Jul 2007 - Jun 2013 (5 years 11 months)

Supervised a team of 20 customer service agents, trained and coached staff to meet quality and performance standards, and tracked performance targets and team metrics. Raised customer satisfaction (CSAT) scores with a quality assurance (QA) focus.

Team Leadership Training Quality Assurance Performance Metrics Customer Satisfaction