Open to opportunities

IGGY ALONSO

@iggyalonso

Workforce management and operations analyst coordinating real-time scheduling, service metrics, and customer-facing programs.

United States

Message

What I'm looking for

I’m looking for a role where I can own real-time scheduling, monitor service metrics, and support fast, compliant operations that keep customers and teams moving smoothly.

I’ve coordinated real-time scheduling and service level performance as a Workforce Management Real-Time Analyst at Volkswagen Group of America, monitoring queue volume, staffing patterns, and KPI trends while producing ad hoc reports to support day-to-day performance.

Before that, I ran field operations coordination as a Midwest Region Assistant Team Lead with contractor management, ticketing, and vendor compliance, and handled program administration in Salesforce as a Program Coordinator at The Wardrobe.

Experience

Work history, roles, and key accomplishments

Luxury Residential Concierge

Building Services of America

Mar 2025 - Jun 2026 (1 year 3 months)

Controlled building access, monitored security systems, and maintained incident logs and property records to support secure front desk operations.

Access Control Security Monitoring Customer Service

Workforce Management Real-Time Analyst

Volkswagen Group of America

Apr 2022 - Aug 2024 (2 years 4 months)

Executed real-time scheduling adjustments and monitored queue volume and service level metrics to support staffing coverage and performance management.

Monitoring Scheduling Queue Management Service Level Management KPI Reporting Microsoft Office

Program Coordinator

The Wardrobe

Mar 2021 - Nov 2021 (8 months)

Coordinated program schedules and documented client interactions in Salesforce, achieving a 100% appointment survey completion rate and converting 30% of clients into repeat customers.

Salesforce Program Coordination Data Entry