Tiffany Davis

I am a detail-oriented professional with over 16 years of experience in customer service, operations, and workforce management. My expertise lies in real-time monitoring, data analysis, and performance reporting, which I leverage to support service-level goals and drive operational efficiency. I have a proven ability to lead teams, improve processes, and resolve complex issues with a customer-first mindset.

Throughout my career, I have been recognized for my adaptability, clear communication, and proactive approach in both remote and hybrid environments. At Delta Dental of Arkansas, I excelled as a Workforce Analyst, where I monitored call center performance in real-time and created accurate staffing forecasts based on historical data. My analytical skills allowed me to provide actionable insights that supported strategic planning and decision-making.

I am passionate about enhancing customer experience and optimizing team performance. My technical skills include proficiency in tools such as Verint, Genesys Cloud, and Microsoft Office Suite, which I utilize to ensure quality assurance and compliance in all my endeavors.