IMIffat Meer
@iffatmeer
Experienced Operations Manager with a strong background in logistics.
PakistanWhat I'm looking for
I am an Operations Manager with a robust background in logistics operations and client relationship management. Currently, I am working remotely with AFG Global Shipper LLC, where I coordinate directly with customers across various regions to execute complex logistics requirements. My proactive approach to problem-solving and my ability to build strong client relationships have consistently driven operational success.
Throughout my career, I have successfully managed logistics operations for a fleet of 200 trucks and 5 warehouses, negotiating competitive rates with global carriers to optimize shipping schedules and reduce costs. My key achievements include a 15% reduction in shipping costs and a 98% on-time shipment rate, which significantly enhanced client satisfaction and retention.
In addition to my operational expertise, I have a strong foundation in business planning and performance management, having developed comprehensive performance reports and managed employee lifecycle processes. I am eager to leverage my skills to support organizations in delivering exceptional client service and fostering a high-performing culture.
Experience
Work history, roles, and key accomplishments
Operations Manager
AFG Global Shipper LLC
Jan 2023 - Present (2 years 6 months)
Coordinated directly with customers across various regions to understand and execute shipment requirements, managing full-cycle logistics from origin to final destination. Handled all documentation processes including booking confirmations, container loading, AES filing, shipping instructions, bill of lading issuance, and release coordination with carriers and freight forwarders.
Client Relationship Manager
O TWO Consultants
Jul 2021 - Present (4 years)
Provided excellent customer service and support to clients, demonstrating all products, systems, processes, and procedures. Increased client retention rate by 15% through targeted relationship-building initiatives and managed a portfolio of 25 key clients with annual revenues totaling over AED 30 million.
Business Planning Analyst
Noor Bank
Oct 2015 - Present (9 years 9 months)
Prepared and evaluated monthly sales performance reports, including productivity analysis and certification. Developed and managed Business Performance MIS for Noor Trade, providing insights to Sales, Branches, Finance, and HR.
Outbound Sales Agent
Deem
Aug 2013 - Present (11 years 11 months)
Demonstrated products and services to existing/potential customers and assisted them in selecting those best suited to their needs. Increased sales by 15% through a relationship-based approach to securing references from customers.
Education
Degrees, certifications, and relevant coursework
Karachi University
Masters in Arts, Economics and HR
Focused on Economics and Human Resources, gaining a comprehensive understanding of both fields. Developed strong analytical and strategic skills applicable to business operations and management.
PECHS College for Women
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree, building foundational knowledge across various disciplines. Developed critical thinking and communication skills essential for professional environments.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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