Ifeoma Williams

Served as primary scheduling point of contact for the Foundation Director, managing appointments and internal communication. Coordinated vendor negotiations, purchasing, and logistics for events.

Managed client communication across phone, email, and chat, maintaining accurate records in Salesforce and HubSpot CRM. Maintained 90%+ QA scores and zero compliance violations.

Managed scheduling directly for the CEO alongside customer service, sales calls, order-taking, and administrative support. Resolved customer complaints and maintained trusted communication with returning customers.

Completed formal training in confidentiality and data protection, validated and entered vaccination data with accuracy. Independently monitored field teams and generated reports.

Recorded, organized, and verified sensitive health data for health initiatives, protecting it through restricted access and careful storage.

Managed day-to-day administrative operations including calendar scheduling and digital file organization, using Microsoft Outlook and Teams for internal coordination.

Transcribed and edited spoken content into clear, publication-ready written documents, ensuring accuracy and consistency.

Completed the ALX Virtual Assistant Certificate in 2024, covering scheduling, CRM management, email communication, and remote collaboration.

B.Sc. in Sociology from the University of Port Harcourt, completed in 2023.