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Ifeoma Oko

@ifeomaoko

Medical Virtual Assistant at ClearSkin Dermatology Centre, coordinating patient appointments and supporting insurance verification and provider follow-ups.

Nigeria

Message

What I'm looking for

I'm seeking a remote Medical Virtual Assistant, Healthcare Receptionist, or Patient Coordinator role, with flexible scheduling to cover U.S. business hours.

At ClearSkin Dermatology Centre, I managed patient appointments and provider calendars, including new consultations, follow-ups, cancellations, and rescheduling. I also supported insurance verification and authorization or billing documentation.

At Micheal Obayi Hospital, I provided patient case management and supportive counseling, maintained case documentation, and coordinated follow-up support. My work contributed to improved client satisfaction and coping outcomes.

At Home Options, I manage scheduling and records, process and verify invoices, and coordinate logistics. I also supervise a team of 50+ staff and support policy adherence.

Experience

Work history, roles, and key accomplishments

Current

Human Resource & Operations Manager

Current

Home Options

Jul 2022 - Present (4 years 3 months)

Managed calendars, scheduling, and records for executives and a 50+ person staff, reducing administrative processing time by 12%. Processed invoices and coordinated travel, improving billing accuracy and cutting coordination time by 10 hours monthly.

Calendar Management Scheduling Records Management Invoice Processing Billing Travel Coordination Team Supervision Conflict Resolution Customer Service

Healthcare Virtual Assistant

ClearSkin Dermatology Centre

Feb 2026 - Aug 2026 (6 months)

Managed patient appointments and insurance-related administrative tasks, including verification and documentation. Supported providers with chart preparation and correspondence while maintaining strict confidentiality.

Appointment Scheduling Insurance Verification Patient Coordination Medical Records Confidentiality Electronic Health Records (EHR)

Mental Health Social Worker

Synapse Mental Health Home

Sep 2023 - Jun 2024 (9 months)

Provided psychosocial support and assessments to clients with mental health and substance-use challenges. Monitored progress and documented observations, escalating concerns to clinical professionals as needed.

Psychosocial Support Client Assessment Progress Monitoring Documentation Mental Health

Maternal & Reproductive Care Coordinator

Obukpa Community Health Centre

Nov 2020 - Oct 2021 (11 months)

Coordinated patient support and scheduling for 50+ individuals, including antenatal care and fertility guidance. Provided administrative support for IVF and surrogacy inquiries, escalating clinical questions appropriately.

Patient Scheduling Antenatal Care Fertility Guidance Administrative Support Patient Communication

Social Worker - Patient Case Support

Micheal Obayi Hospital

Sep 2018 - Aug 2019 (11 months)

Provided direct patient case management and supportive counseling, improving client satisfaction by 30% and reducing relapse rates by 25%. Facilitated group support sessions and maintained accurate case documentation.

Case Management Counseling Group Facilitation Documentation Patient Support