Ifeoma Oduegwu
@ifeomaoduegwu
I resolve fintech customer escalations, strengthen KYC compliance, and improve service operations.
NigeriaWhat I'm looking for
At LemFi, I manage end-to-end support for international transactions, account onboarding, and verification inquiries while completing KYC/AML checks through SumSub.
I bridge communication between customers and technical teams to resolve high-priority escalations, and I analyze recurring support trends to provide data-driven feedback for platform improvements.
Previously, at Workaholicc DCC Ltd, I directed administrative workflows and supervised customer service operations, achieving 100% resolution rates. I also introduced filing and documentation systems that improved retrieval efficiency by 30%.
My customer service foundation was built at Jumia Nigeria, where I resolved payment, logistics, and refund disputes through Zendesk and Salesforce. I was awarded Highest CSAT Performance for six consecutive months.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
LemFi (Lemonade Finance)
Dec 2022 - Present (3 years 8 months)
Manage end-to-end support for international transactions, account onboarding, and verification inquiries. Execute KYC/AML checks using SumSub to ensure regulatory compliance and secure user onboarding.
Head, Admin & Customer Service Operations
Workaholicc DCC Ltd
Nov 2020 - Nov 2022 (2 years)
Directed administrative workflows and supervised the customer service team to ensure 100% resolution rates. Developed and implemented new filing and documentation systems that increased retrieval efficiency by 30%.
Customer Service Associate
Jumia Nigeria
Jun 2017 - May 2020 (2 years 11 months)
Resolved complex disputes regarding payments, logistics, and refunds through Zendesk and Salesforce. Collaborated with logistics department to track deliveries and provide real-time updates to clients.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science, Psychology
Bachelor of Science in Psychology from Delta State University, Abraka.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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