Ifenna Dominic

I’m a highly organized Customer Support Specialist with 3+ years of experience delivering top-tier assistance to clients across diverse industries. I’m focused on fostering positive customer interactions, resolving complex issues, and building lasting relationships through clear communication, technical aptitude, and empathy.

In my current role as Customer Support Associate at Senri Limited, I support 20 accounts with 500+ customers, ensuring technical concerns are brought to resolution. I also lead training sessions (virtual and in-person) to streamline onboarding and improve user proficiency, while partnering with Engineering to feed customer feedback into product improvements.

Previously as an IT Support Specialist, I streamlined SaaS administration for Zoho products, provided phone/email/chat support, and supported cyber security activities through daily sanity checks. I bring hands-on troubleshooting experience, strong conflict resolution and active listening, and a data-driven approach to reduce errors and strengthen customer satisfaction.