IAIfedolapo Ajayi
@ifedolapoajayi1
Customer-focused Customer Service Representative with a strong track record.
NigeriaWhat I'm looking for
I am a dedicated Customer Service Representative with a proven ability to identify and resolve customer issues efficiently. My experience at Hemingway’s Safaris Africa has honed my skills in optimizing processes and driving service improvements. I take pride in my ability to analyze customer pain points and develop effective solutions that enhance overall service delivery.
Throughout my career, I have successfully resolved 90% of customer issues on the first call, demonstrating my commitment to customer satisfaction. I have implemented a streamlined escalation process that reduced issue resolution time by 35% and collaborated with cross-functional teams to address recurring service issues, resulting in a 25% decrease in complaints. My passion for mentoring has also allowed me to equip new team members with essential troubleshooting techniques, improving our team's overall response efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hemingway's Safaris Africa
Jan 2023 - Present (2 years 6 months)
Resolved 90% of customer issues on the first call by applying active listening and critical thinking skills, and developed a streamlined escalation process that reduced issue resolution time by 35%. Identified recurring service issues and collaborated with the product team to implement fixes, decreasing complaints by 25%, while also designing a knowledge sharing initiative that reduced repetitive
Agricultural Subject Teacher
NYSC
Jan 2022 - Dec 2023 (1 year 11 months)
Introduced practical problem-solving exercises that increased student engagement and comprehension by 15%. Developed adaptive lesson plans to address learning gaps, leading to an 80% student improvement rate in agricultural studies, and collaborated with administrators to implement a performance tracking system.
Education
Degrees, certifications, and relevant coursework
Lagos State University
BSc, Agricultural Science
Grade: 4.0 CGPA (Top 4% of class)
Completed a Bachelor of Science degree, demonstrating strong academic performance. Graduated with a 4.0 CGPA, placing in the top 4% of the class.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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