Open to opportunities

Ifeanyi Confidence

@ifeanyiconfidence

Copywriter and customer care specialist creating engaging content and on-brand visuals, delivering high satisfaction under tight deadlines.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can create high-performing copy and social content, support customers via email/chat, and deliver on-brand visuals—working toward measurable engagement and client satisfaction under tight deadlines.

I’m a creative, detail-oriented copywriter and content creator with freelance remote experience since 2022, combining strong customer care with content and visual support. I create compelling copy for websites, social media, and marketing campaigns, while also handling client inquiries through email, chat, and phone.

I develop content strategies that increased engagement and brand visibility by 15–20%, and I proofread and edit materials to ensure clarity and alignment with client goals. I document client interactions and feedback to improve service quality and maintain high customer satisfaction.

In visual assistance and project support, I help design and arrange presentation and marketing visuals, coordinate with clients to meet specifications, and deliver high-quality assets on time. I work efficiently in remote environments, balancing creativity, responsiveness, and tight deadlines to produce results clients can trust.

Experience

Work history, roles, and key accomplishments

Current

Copywriter & Content Creator

Current

Freelance

Jan 2023 - Present (3 years 5 months)

Created website, social media, and marketing copy, and developed content strategies that increased engagement and brand visibility by 15–20%. Proofread and edited materials to ensure clarity and alignment with client goals.

Copywriting Content Creation Content Strategy Proofreading Social Media Content Time Management

Current

Customer Care Representative

Current

Freelance

Jun 2022 - Present (4 years)

Handled customer inquiries via email, chat, and phone, resolving issues promptly to maintain high satisfaction rates. Documented interactions and feedback to improve service quality and support processes.

Customer Service Email Support Chat Support Phone Support Client Communication Documentation Problem Solving

Current

Visual Assistant / Project Support

Current

Freelance

Jan 2022 - Present (4 years 5 months)

Designed and arranged visual content for presentations and marketing materials, coordinating with clients to deliver assets aligned with specifications. Ensured timely delivery of high-quality visuals meeting brand requirements.

Presentation Design Canva

Education

Degrees, certifications, and relevant coursework

University of Calabar

Bachelor of Science, Nursing Science

Activities and societies: Relevant courses: Creative Writing; Graphic Design Basics; Customer Service Essentials. Projects/volunteer: Supported a local NGO with social media content; assisted online communities with content moderation and customer assistance.

Pursuing a B.Sc. in Nursing Science at the University of Calabar (University Level 200). Coursework includes creative writing, graphic design basics, and customer service essentials.