Idrees Dodokh

Managed relationships with high-value VIP clients as their main point of contact, focusing on retention and satisfaction. Acted as an escalation point for complex client issues, coordinating with QA, Operations, Product and Technical teams until resolution.

Led the store team, covering scheduling, coaching, performance follow-up and service standards. Built sales and customer engagement plans to hit monthly targets and prepared performance reports and revenue forecasts for management.

Developed new business opportunities and partnerships that grew the customer base. Managed relationships with key customers, suppliers and partners to drive repeat business, and tracked sales and KPIs, reporting performance and recommending actions to ownership.

Supervised and coached a sales team of 35 employees, monitoring performance and workload across shifts. Acted as Store Manager when required, owning daily operations and escalations.

Supervised and coached a sales team of 35 employees, monitoring performance and workload across shifts. Exceeded sales targets through strong client relationships and upselling.

Acted as Store Manager when required, owning daily operations and escalations. Helped open the Hamleys Taj Mall and Dabouq branches.

Managed key client accounts and long-term relationships. Exceeded sales targets through strong client relationships and upselling.

Pursued a Global MBA, focusing on international business and leadership.

Completed a Diploma in Business Administration.

Completed the Connected Leadership certification.

Completed the Brand Management: Aligning Business, Brand and Behaviour certification.

Completed the Leadership and Organizations certification.

Completed the Excellence in Customer Service certification.