Open to opportunities

Ibukunoluwa Dawodu

@ibukunoluwadawodu

Message

I’m a customer support specialist skilled in CRM documentation, dispute resolution, and service standards.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer support role where I can handle phone/chat/email support for international clients, use CRM and ticketing to resolve disputes, document accurately, and help maintain high customer satisfaction within a structured, professional environment.

I’m a versatile customer service specialist with cross-industry experience spanning financial services, pharmaceutical sales, education, and scientific research. I handle inbound and outbound calls, live chat, and email support while resolving complex issues, maintaining accurate documentation, and delivering consistently high satisfaction.

In my current role as a ChexSystems Specialist (Remote, Part-Time), I review and analyze ChexSystems reports and guide clients through dispute resolution processes. I provide multi-channel support for U.S. and Mexican clients, maintain confidential records using the ChexSystems portal, and manage multiple concurrent cases in a fully remote environment.

Earlier, I worked as a Coding & Robotics Tutor with NYSC, where I communicated complex technical concepts across 6 institutions and handled student and stakeholder queries with patience and conflict resolution. I also gained research and documentation experience as a Research Intern at NIMR, and client-facing sales experience as a Pharmaceutical Sales Representative at True Value Pharmacy—strengthening my ability to communicate clearly, follow up consistently, and retain customer trust.

Experience

Work history, roles, and key accomplishments

Current

ChexSystems Specialist

Current

Confidential U.S.-Based Financial Services Co.

May 2026 - Present (2 months)

Reviewed and analyzed ChexSystems reports to guide clients through dispute resolution. Provided multi-channel customer support and maintained accurate documentation in the ChexSystems portal.

Chex System ChexSystems Dispute Resolution Customer Support Phone Support Email Support Live Chat Case Management Remote Work

Coding & Robotics Tutor

National Youth Service Corps (NYSC), Adigbe

May 2025 - Mar 2026 (10 months)

Tutored students by clearly communicating complex technical concepts and handling questions with patience and conflict resolution. Served as Chief Staff, coordinating corps members, managing schedules, and ensuring timely reporting.

Tutoring Technical Communication Student Support Active Listening Conflict Resolution Team Coordination Schedule Management Reporting

Research Intern

Nigerian Institute of Medical Research (NIMR)

Jul 2023 - Oct 2023 (3 months)

Collaborated with multi-disciplinary teams and communicated research findings accurately to senior researchers. Maintained clear, professional documentation during the internship.

Research Support Documentation

Pharmaceutical Sales Representative

True Value Pharmacy, Nigeria

Jul 2021 - Oct 2021 (3 months)

Consultatively engaged clients to identify needs and recommend solutions, maintaining satisfaction through empathetic communication. Followed up consistently to support retention and relationship management.

Pharmaceutical Sales Consultative Selling Solution Recommendation Customer Retention Empathy