Open to opportunities

ibukun akinsanya

@ibukunakinsanya

Message

I'm a customer support professional collecting technical data and helping customers use products effectively.

United Arab Emirates

Message

What I'm looking for

I'm looking for an entry-level customer or technical support role where I can apply my troubleshooting, documentation, Python, and Linux skills while continuing to grow.

At My-cloud in the United Arab Emirates, I collected real-time technical information through online chat and helped customers understand product features and best practices.

I've supported customer troubleshooting by maintaining detailed interaction records, including troubleshooting steps and resolutions, to streamline future support efforts.

During my engineering internship at Halliburton in Port Harcourt, I learned departmental procedures, reported to the Deputy Head Engineer, and supported line managers across the business.

I'm building my technical foundation through Python and Linux certifications, alongside hands-on skills in C++, HTML, CSS, MySQL, Arduino, Raspberry Pi, microcontrollers, MATLAB, and Linux.

Experience

Work history, roles, and key accomplishments

Customer Support Junior Representative

My-cloud

Jun 2022 - Aug 2023 (1 year 2 months)

Conducted real-time data collection via online chat to gather essential technical information. Educated customers on product features and best practices to maximize service value.

Customer Support Technical Support Chat Data Collection Product Education

Intern Engineer

Halliburton

Apr 2019 - Jun 2019 (2 months)

Reported to the Deputy Head Engineer and learned departmental procedures while supporting line managers across the business. Maintained detailed records of interactions, including troubleshooting steps and resolutions, to streamline future support efforts.

Engineering Procédures Record keeping Troubleshooting Support