At Northland Fractional Inc., I set up workflows and communication frameworks for an international team, and ran coaching sessions to improve day-to-day performance.
I tracked monthly performance targets, delivering over 100 qualified milestones per month for the North American market. I also managed key client accounts, aligned expectations, and resolved issues directly with stakeholders.
As a freelance Digital Project Manager & Branding professional, I planned brand identity projects—including logos, packaging, and e-commerce assets—and delivered them on time and within client budgets.
My earlier customer-facing work included resolving technical issues in the Huawei product ecosystem at Concentrix and diagnosing iOS and macOS software issues at Webhelp. I also supported online orders, billing, and returns.
