Ibrahim Oderinde
@ibrahimoderinde
I resolve customer issues and build reliable fintech backend systems.
NigeriaWhat I'm looking for
I'm currently supporting MTN Nigeria customers through ISON Xperience, handling high-volume billing disputes, network faults, service complaints, and resolution follow-ups.
I maintain quality scores above 90% through empathetic communication, structured troubleshooting, first-contact resolution, and accurate CRM documentation. I also identify recurring issues and escalate trends that support service improvements.
Alongside customer support, I independently built Zely, a production-grade fintech backend platform using Node.js and TypeScript. I implemented Paystack payments, wallet transactions, savings products, KYC workflows, device tracking, and suspicious-login detection.
I'm motivated by technical product support and fintech products, bringing customer-facing problem solving together with practical knowledge of APIs, distributed systems, databases, and resilient backend architecture.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
ISON Xperience
Sep 2024 - Present (2 years)
Handle high-volume inbound and outbound customer interactions involving billing disputes, network faults, and service complaints. Maintain quality scores above 90% and provide first-contact resolution through structured troubleshooting.
Sales Representative
Scope Water Company
Sep 2022 - Aug 2023 (11 months)
Supported sales, customer engagement, and delivery coordination as a paid side role during university studies. Managed customer relationships from prospecting through post-sale support and retention.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science in Education, Building Technology Education
2018 - 2023
Grade: Second Class Upper
Pursued a Bachelor of Science in Education in Building Technology Education, graduating with Second Class Upper honors.
Availability
Location
NigeriaAuthorized to work in
Portfolio
github.com/buildwithbeejayJob categories
Skills
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