Tobi Sulaimon
@tobisulaimon
Results-driven manager with 3+ years leading teams and optimizing operations.
NigeriaWhat I'm looking for
I am a results-driven manager with over three years of experience leading high-performing teams in financial services and branch operations. I specialize in strategic planning, staff development, process optimization, credit assessment, and customer service, consistently delivering operational improvements.
At Finnew Fintech Limited I oversee branch operations, credit approvals, reporting, recruitment, and staff training, while developing business relationships to grow loan and investment portfolios. Previously I led sales and service teams at BestFin and improved loan recoveries as a Credit Recovery Specialist, achieving measurable reductions in delinquent accounts.
I bring strong communication, problem-solving, and leadership skills, a track record of improving customer satisfaction and KPIs, and a commitment to operational excellence. I am eager to contribute my managerial expertise to a growth-focused organization.
Experience
Work history, roles, and key accomplishments
Branch Manager
Finnew Fintech Limited
Jan 2022 - Present (4 years)
Oversee branch operations, credit approval, and business development, improving operational efficiency and ensuring compliance while leading recruitment and staff training initiatives.
Team Leader
BestFin Nigeria Limited
Jul 2021 - Dec 2021 (5 months)
Led a sales-focused team to exceed KPIs for loans and savings products, improved team productivity through coaching, and drove customer satisfaction and branch growth.
Credit Recovery Specialist
Blue-Ridge Microfinance Bank
Aug 2020 - Jun 2021 (10 months)
Developed and executed debt recovery strategies that reduced delinquent accounts by 25% in six months while negotiating repayment terms and training junior staff.
MNCustomer Service Rep
Multichoice Nigeria
Jan 2020 - Jul 2020 (6 months)
Resolved high volumes of customer inquiries, achieving 98% satisfaction, reduced call resolution time by 20%, and contributed to a 15% increase in subscription renewals through upselling.
Education
Degrees, certifications, and relevant coursework
The Federal University, Oye-Ekiti
Bachelor of Engineering, Electrical and Electronics Engineering
Pursuing a Bachelor of Engineering in Electrical and Electronics Engineering at The Federal University, Oye-Ekiti, expected completion in 2025.
The Federal Polytechnic, Ilaro
Higher National Diploma, Electrical and Electronics Engineering
Completed a Higher National Diploma in Electrical and Electronics Engineering at The Federal Polytechnic, Ilaro in 2018.
The Federal Polytechnic, Ilaro
National Diploma, Electrical and Electronics Engineering
Completed a National Diploma in Electrical and Electronics Engineering at The Federal Polytechnic, Ilaro in 2015.
The Crescent International High School, Ijoko
WAEC and NECO, Secondary Education
Completed secondary school qualifications (WAEC and NECO) at The Crescent International High School, Ijoko in 2012.
Availability
Location
NigeriaAuthorized to work in
Job categories
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