Ibrahim Alkhaldi
@ibrahimalkhaldi
Dedicated researcher and customer service professional with diverse skills.
JordanWhat I'm looking for
I am a dedicated professional with a strong background in nanotechnology and customer service. My experience as an Academic Research Assistant at the Nanotechnology Institute has equipped me with the skills to manage complex projects, ensuring high-quality standards in material characterization and analysis. I have successfully developed innovative solutions for water decontamination, showcasing my ability to apply theoretical knowledge to practical challenges.
In addition to my research experience, I have excelled in customer service roles, where I consistently achieved high satisfaction ratings and was recognized as Employee of the Month multiple times. My bilingual communication skills in English and Arabic, along with proficiency in German, have allowed me to effectively engage with diverse clients and teams. I am passionate about leveraging my technical expertise and customer service experience to contribute to impactful projects.
Experience
Work history, roles, and key accomplishments
Professional Customer Service Representative
Extensya
Feb 2023 - Present (2 years 5 months)
Delivered exceptional German-language customer support via phone, email, and social media, resolving 98% of issues within first contact and maintaining a customer satisfaction rating of above 95%. Recognized as Employee of the Month 12 times and consistently ranked in the top 2% for performance metrics such as customer satisfaction, productivity, and quality.
Academic Research Assistant
Nanotechnology Institute
Sep 2021 - Present (3 years 10 months)
Managed weekly material supply, sample preparation, and characterization for over 100 samples, ensuring consistency and high-quality standards across various analyses. Developed and characterized ZnO tube/alginate microfiber composites, achieving 88% methylene blue degradation in photocatalytic experiments for water decontamination.
Customer Service Representative
Extensya
Oct 2018 - Present (6 years 9 months)
Delivered bilingual (English and Arabic) customer support via Telegram, resolving over 200 inquiries per week with a 98% satisfaction rate. Addressed and successfully resolved 95% of complex customer issues within the first 24 hours, improving overall team response efficiency by 10%.
Education
Degrees, certifications, and relevant coursework
JTJordan University of Science and Technology
Training Diploma, Entrepreneurship and Creativity
2023 - 2023
Obtained a Training Diploma in Entrepreneurship and Creativity. This program provided foundational knowledge and practical skills in entrepreneurial ventures and creative problem-solving.
JTJordan University of Science and Technology
M.S. in Nanotechnology and Engineering, Nanotechnology and Engineering
2021 - 2023
Grade: 3.72/4
Completed a Master of Science in Nanotechnology and Engineering, achieving a GPA of 3.72/4. The program focused on advanced concepts and research in nanotechnology.
YUYarmouk University
B.S. in Civil Engineering, Civil Engineering (Building Technology)
2014 - 2018
Grade: 77%
Activities and societies: Awarded Best Academic Achievement Award for 1st Year in Civil Engineering - Building Technology by the Al-Hijjawi Committee in 2014.
Earned a Bachelor of Science in Civil Engineering with a specialization in Building Technology, achieving a GPA of 77%. The curriculum covered fundamental principles and applications in civil engineering.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
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