Open to opportunities

ibitoro Favour

@ibitorofavour

Customer Service Representative focused on resolving issues and improving satisfaction across phone, email, and live chat.

Nigeria

Message

What I'm looking for

I’m looking to join a team where I can resolve customer issues quickly using Zendesk and CRM tools, improve satisfaction, and support customers through phone, email, and live chat while continuing to grow through leadership and process improvement.

I’m a Customer Service Representative who handles customer inquiries and resolves complaints with clear communication and active listening. I support customers across phone, email, and live chat, using customer support tools to deliver high-quality service that builds lasting client relationships.

I’m also skilled in CRM tools and support platforms like Zendesk, and I use Trello to manage organized workflows. In my achievements, I handled over 50 customer interactions in 3 months with a 90% resolution rate, improved customer retention, trained and led a team of 5 on Zendesk usage, and reduced complaint resolution time by 40%.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Eugene Favour

Handled 50+ customer interactions in 3 months with a 90% resolution rate and improved complaint resolution time by 40% through multichannel customer support (phone, email, live chat). Trained and led a team of 5 staff members on Zendesk usage and customer support processes.