At Tata Consultancy Services, I delivered Level 1 technical support for PEPSICO, resolving hardware, software, Microsoft 365, network, and access issues for global users while meeting SLA targets.
I diagnosed issues with tools including Active Directory, VPNs, TeamViewer, AnyDesk, and Remote Desktop. I also managed incidents through ServiceNow and Zendesk, created troubleshooting documentation, and escalated complex issues to infrastructure, cybersecurity, and engineering teams.
At Teleperformance, I supported AT&T and Cricket Wireless customers with billing, account management, wireless services, and technical troubleshooting. I also processed secure account transactions and recommended service plans, upgrades, and add-ons.
I actively use AI productivity tools to improve documentation, research, and workflow efficiency. My background also includes a Master in Graphic Design and Digital Marketing and a Degree in Communication and Audio Visual Arts.
