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Ian Muyundo

@ianmuyundo

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Telecom Infrastructure & Security Operations Analyst delivering resilient networks and AI-enabled productivity.

Kenya

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What I'm looking for

I want to leverage my extensive experience in telecom infrastructure, security systems, IT operations, and team development to improve systems management, AI adoption, operational efficiency, and technology-driven innovation, while continuing to grow as a leader in digital transformation.

I am an accomplished Telecom Infrastructure and Security Operations professional with over six years of hands-on experience deploying, configuring, and maintaining complex security and networking systems across large-scale national operations. I have built a proven track record managing over 1,400 Safaricom cell tower sites, designing configurations that have remained fully operational for four years while coordinating multi-regional teams through planning to delivery.

I train and support end users, lead operational meetings across distributed sites, and coordinate cross-functional projects to remove blockers and keep resources available in high-pressure situations. I am also a passionate advocate for AI adoption—contracting early to build AI capacity and introducing tools like ChatGPT, Gemini, and Microsoft Copilot to act as productivity multipliers. I combine deep technical expertise with strong leadership, stakeholder communication, and rigorous documentation to drive efficiency and lasting results.

Experience

Work history, roles, and key accomplishments

Current

Configurations Analyst/Coordinator

Current

Gallagher Group

Jan 2019 - Present (7 years 4 months)

Configured and managed the Gallagher Command Centre across 1,400 Safaricom cell tower sites, keeping configurations operational for four years. Trained 22+ end users and introduced AI tools (ChatGPT, Gemini, Microsoft Copilot) to regional teams to improve productivity.

Security Operations Journey Management Access Control Cross functional Coordination Law Enforcement Liaison

Current

Technician

Current

Gallagher Group

Jan 2019 - Present (7 years 4 months)

Deployed and commissioned security and surveillance hardware/software across Safaricom cell tower sites for end-user operations. Integrated electric fence systems with Gallagher Software and maintained CCTV (HIK Vision, Milestone) and UVSS (Under Vehicle Surveillance Systems) lifecycle through rollout and ongoing maintenance.

Commissioning Systems Electric Fence Systems Gallagher Software Integration Milestone UVSS (Under Vehicle Surveillance Systems)Security Surveillance Maintenance

Current

Administrative Assistant

Current

Gallagher Group

Jan 2019 - Present (7 years 4 months)

Managed operational reports and spreadsheet-based data to support departmental budget tracking and resource planning. Supervised administrative tasks and handled correspondence, document preparation, and data entry to maintain consistent output quality.

Spreadsheet Management Operational Reporting Budgeting Resource Planning Staff Supervision Data Entry document preparation

AI Capacity Building Consultant

Castelbarco Consultants

Jan 2019 - Jan 2019 (0 months)

Built AI capacity among staff following ChatGPT release by training teams to use AI as a productivity tool rather than a threat to employment. Delivered systems installation, configuration, technical documentation, and operational support.

Systems Configuration Technical Documentation Operational Support

IT Technician / System Admin

Oula School

Jan 2017 - Jan 2018 (1 year)

Set up workstations and user accounts and installed/configured institutional software and hardware. Delivered staff training and supported IT security, firewall controls, and system troubleshooting.

IT Security System Troubleshooting Staff Training